Job Information
TEKsystems Desktop Support Technician in Madison, Wisconsin
Description:
Local to Madison as they will have to come onsite 3-5 times a month.
Top Skills & Years of Experience:
Ability to develop user documentation and perform training (3 years)
Ability to identify, manage, troubleshoot, and resolve problems (3 years)
Knowledge of Microsoft Office 365 (3 years)
Knowledge of Microsoft Teams (1 year)
Knowledge of image deployment via Desktop Management Tools (SCCM) (1 year)
Knowledge of Microsoft Productivity suite of tools (3 years)
Nice to Have:
Ability to assist in identifying training needs (Preferred Skill)
Knowledge of Microsoft Active Directory (Preferred Skill)
Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill)
Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures (Preferred Skill)
This position supports user experience, actively engages in the technology lifecycle process,
and provides high-level service operation skills. The user experience duties consist of
providing innovation and research of technologies, follow through of technology integration
(training/use of technology), and expertise to support strategic and business unit initiatives.
The technology lifecycle support process helps guide the process and provides product
ownership duties for the agency. The high-level service operation activities include providing
and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment
processes and procedures. This role uses insight and analysis of service support functions
and service tickets to assist the IT Solution Center to a more proactive and mature
environment.
This position provides technical assistance in the support, preparation, and implementation
of desktop supported services, customer systems, and hardware tools. This position is a liaison between business users and technical staff to facilitate
solutions to problems. The incumbent proactively assists the Service Support Lead to develop business user how-to instructions, training, and service portals.
• Ability to develop user documentation and perform training (3 years)
• Ability to assist in identifying training needs (Preferred Skill)
• Ability to identify, manage, troubleshoot, and resolve problems (3 years)
• Knowledge of Microsoft Active Directory (Preferred Skill)
• Knowledge of Microsoft Office 365 (3 years)
• Knowledge of Microsoft Teams (1 year)
• Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill)
• Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures (Preferred Skill)
• Knowledge of image deployment via Desktop Management Tools (SCCM) (1 year)
• Knowledge of Microsoft Productivity suite of tools (3 years)
Skills:
Helpdesk, Desktop support, Office 365, Windows 10, customer service
Top Skills Details:
Helpdesk, Desktop support, Office 365, Windows 10, customer service
Additional Skills & Qualifications:
Great communication and customer service skills.
Experience Level:
Intermediate Level
Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
§ Medical,
dental & vision
§ Critical
Illness, Accident, and Hospital
§ 401(k)
Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life
Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short
and long-term disability
§ Health
Spending Account (HSA)
§ Transportation
benefits
§ Employee
Assistance Program
§ Time
Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.