Shire Jobs

JOB REQUIREMENTS: Help us change lives At Exact Sciences, we\'re helpingchange how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you\'re working to help others. Position Overview The Engineer I, Technical Support Engineering will provide front-line technical support to Exact Sciences customers and serve as the primary liaison for equipment used within clinical assays. This position will triage escalated equipment failures, work collaboratively with the team to identify root causes, and resolve customer equipment issues in a timely manner. The Technical Support Engineer I will also provide significant support to equipment service enhancement activities and technical transfer of new or revised equipment. This is an ideal role for mechanical-minded individuals who seek continual challenges. Essential Duties Include, but are not limited to, the following: Manage equipment escalations to resolution, meeting established time requirements. Provide world-class customer service, directly advancing Exact\'s mission to provide earlier answers and life-changing treatment guidance through applying mechanical expertise to issues. Receive and document incoming customer communication. Work within the technical support team and cross-functional departments to troubleshoot and resolve customer questions related to equipment use, maintenance, and troubleshooting. Conduct experiments to reproduce customer issues and find root cause of failure. Create and interpret data queries to support equipment investigations. Summarize and document troubleshooting activities. Direct customer interaction for problem solving and enhancement generation. Escalation coordination with vendors to quickly address elevated concerns. Serve as the primary liaison for stand-alone equipment. Communicate directly with the customers to provide exceptional customer service and directly enable resolution to customer issues. Apply excellent problem-solving abilities. Identify top service bottlenecks and needs, initiate improvement efforts. Analyze log files and reports to support tracking and trending efforts, identify root cause, and new failure modes. Identify improvement opportunities to simplify and automate service processes, prioritize based on... For full info follow application link. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company\'s affirmative action program are available to any applicant or employee for inspection upon request. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D917F0A272EF4DC6