Shire Jobs

JOB REQUIREMENTS: SHINE Technologies is seeking a Field Service Manager who will be responsible for managing SHINE\'s external and internal service operations to meet on-going customer operational requirements. The Field Service Manager determines and manages the customer\'s operational needs from pre-installation site surveys to installation to post shipment, planned maintenance and unplanned repair. The Field Service Manager hires, trains and motivates the field service team. This role also provides design inputs for product development, plans and maintains Field Replaceable Units (FPU) for service inventory and provides input to engineering departments for product improvement. Moderate domestic and international travel required approximately 25% of the time. The Service Manager hires, trains and reviews the appropriate staff for both field service activities and in-house support roles as the company develops and installed base grows. Develops and maintains customer service contracts in conjunction with sales management, and legal. Provides service requirements input to the Product Development Plan for products and projects as a service representative of the core team for the development of new and iterative products. Signs off approvals at the appropriate product development release gates on behalf of service. Establishes, maintains and updates the required policies, procedures and protocols (planned maintenance and break / fix) for the effective servicing of customer equipment. Determines the service actions required and sets rhythm for planned maintenance by product and in some cases for specific customers. Is responsible for developing a clear escalation process for exceptional service issues. Manages routine planned maintenance and break / fix actions and communicates with the customer concerning the nature and outcome of the actions. Escalates all appropriate situations to functional SHINE departments and to senior management if necessary. Develops and maintains all appropriate service records documenting the history of specific product performance and inputs the appropriate problem information into the company CAPA system. Provides feedback for product improvements to engineering and manufacturing. Develops a continuous improvement process for service time to repair and reliability metrics. Acquires feedback from customers both for reporting to functional departments and for the adjustment of processes and techniques to improve quality and effectiveness. Maintains a schedule of all planned maintenance for the SHINE installed base. Ensures that these actions are done \"on time\" and are complete. Determines and maintains the proper inventory level of spare service parts (FPU\'s) and tools to service the installed base of SHINE products. Provides for the proper documentation and storing of these parts at SHINE or at the customer site. Develops, when appropriate, a dispatch and logistics capability for ensuring that resources, both field service and equipment, can be deployed to meet customer demand. Identifies and appropriately elevates product/service risks from a service perspective to Senior Management and develops mitigation strategies. Provides technical expertise in the development of test and validation strategies for products and spare parts. Ensures that tools and equipment are kept in proper calibration and condition. Participates in the New Product Development Failure Modes and Effects Analysis (NPD FMEA) process and product risk assessments. Provides primary support and leadership for commissioning, FAT, and SAT for production equipment. Implements processes to monitor and improve product and process performance, reliability and time of failure to repair. Reports to Senior Management concerning service performance and improvement actions and progress. Manages processes related to employee training and safety. This includes the training of personnel on ompany and department policies, systems and processes. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum of 5 years\' experience in field service of large, complex industrial electromechanical equipment or Bachelor\'s degree in engineering with minimum of 2 years\' experience Ability to work remotely without close supervision and to independently schedule and organize service activities Strong interpersonal and communication skills Excellent troubleshooting skills with electrical and mechanical equipment Experience with radiation-generating equipment, especially particle accelerator technology (e.g. HV power supplies, vacuum, RF, electromagnets) preferred Former military or nuclear industry experience preferred ***** APPLICATION INSTRUCTIONS: Apply Online: https://recruiting.paylocity.com/recruiting/jobs/Apply/2705131/SHINE-Technologies-LLC/Field-Service-Manager?source=Job%20Center%20of%20WISC