Shire Jobs

Job Description

Must Haves:

 High School Diploma required, College Degree preferred; 2+ years related experience

 Experience dealing with 70+ inbound calls daily

 Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.

 Sales background and knowledge including developing report with customers and following up with leads.

 Ability to maintain confidentiality.

 Excellent customer service skills.

 Excellent organizational, interpersonal, written, and verbal communication skills.

 Must be detail-oriented and possess exceptional problem-solving and follow-up skills.

 Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.

 Ability to work well in a team structure, while moderately supervised.

 Bilingual in Spanish is a PLUS

Responsibilities:

In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and will provide sales support to users of our education products and services.

The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.

1. Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.

2. Track customer inquiries using online support management systems and tools.

3. Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.

4. Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.

5. Participate as needed with company meetings and training of new team members.

6. Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learnings multiple websites and applications.

7. Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.

8. Other duties as assigned.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

 High School Diploma required, College Degree preferred; 2+ years related experience

 Experience dealing with 70+ inbound calls daily

 Ability to work efficiently in a high demand, team-oriented, and fast-paced environment required.

 Sales background and knowledge including developing report with customers and following up with leads.

 Ability to maintain confidentiality.

 Excellent customer service skills.

 Excellent organizational, interpersonal, written, and verbal communication skills.

 Must be detail-oriented and possess exceptional problem-solving and follow-up skills.

 Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.

 Ability to work well in a team structure, while moderately supervised.

 Bilingual in Spanish is a PLUS

Responsibilities:

In support of the company mission, the Inside Sales Representative will assist in coordinating and executing sales tasks related to the mortgage and banking businesses. They will answer incoming calls and emails and will provide sales support to users of our education products and services.

The employee is expected to adhere to ethics, policies, and practices as established by OnCourse Learning.

1. Answer customer inquiries via telephone, internet, or email in a friendly and professional manner, and provide customers the requested information in a timely manner with an expected timeline via telephone, email, and Internet.

2. Track customer inquiries using online support management systems and tools.

3. Coordinate, manage, and complete outbound communication via phone or other methods to end-users to ensure timely resolution of issues.

4. Work with product end users to establish and meet the business needs while abiding by our own business protocols and plan.

5. Participate as needed with company meetings and training of new team members.

6. Use tools and resources available to efficiently and accurately solve problems and answer questions as they relate to purchasing courses and the use of OnCourse Learnings multiple websites and applications.

7. Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.

8. Other duties as assigned. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.