Shire Jobs

JOB REQUIREMENTS: Journey is looking for a Technical Support Engineer to provide professional end-user support and technical services on a wide array of systems and software applications. This position requires the ability to work with a diverse staff and assist them in their technology needs. This position is primarily in office with occasional travel to remote sites. Work is performed under the supervision of the IT Network Systems & Support Manager. RESPONSIBILITIES: Diagnosing and resolving end-user technical issues pertaining to user account creation, management, and general computer use. Configuration and daily management of technical tools for device management, issue tracking, documentation, etc. Evaluate, design, implement, and continuing improvement of end-user technology environments. Setting up, configuring, and maintaining computers and peripherals. Documentation including hardware/software inventory records, support information, etc. Proactively evaluate current and new technologies presenting ideas for improvement. Identify areas where additional training or communication is needed to improve utilization and reduce complexity for users. Identify and remove impediments to reduce time required to accomplish clinical, operational, and documentation tasks. Promote the development and implementation of culturally sensitive services. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Four years of experience providing end-user computer support. Ability to interact with, understand, and provide training for users with a broad range of computer skills. Experience with device management, issue tracking and documentation platforms. Strong work ethic, professional, organized, and flexible; initiative to solve issues through self-directed research and troubleshooting. Excellent organizational skills, with the ability to prioritize, schedule, and accurately track multiple tasks. General knowledge of computer hardware and software, particularly macOS, iOS, and network principles. Possession of a valid driver\'s license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle. Preferred Experience with Office 365 administration, Active Directory, Zoom Meetings, and Zoom Phone environments. Experience with macOS, iOS, and Windows computers as well as Windows and Linux servers. Experience configuring and administering patch management, automation, and enterprise anti-malware suites. ***** APPLICATION INSTRUCTIONS: Apply Online: www.journeymhc.org/join-us/join-our-team