Job Information
Abbott Customer Service Specialist (Temporary - Madrid) in Madrid, Spain
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Main Purpose of Job
- Customer Service – Order Entry, Inventory Management and field support. (TemporaryTemporary due to maternity leave)
Key Responsibilities
Primary Objectives
Customer Satisfaction
Operation excellence
Ensure all PO and non PO orders are processed accordingly
Apply with procedures
Top responsibilities
Order processing and follow through order fulfillment
Promptly address customer and sales force queries on processed an in process orders
Monitor consignment stock levels and coordinate/follow up stock counts
Compliance with local/Corporate policies and procedures
Inventory management
Main competences
Ability to deal with complaints tactfully, calmly and politely
Team player
Overcome obstacles
Quality commitment
This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.
When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.
Minimum requirements: Skills and experience
High school degree – preferred 2 years post high school.
Experience in Medical Devices at least 2-3 years.
English Level - B2. Portuguese (valuable)
Proficient in Order Processing software and Office.
Superior customer oriented telephone skills.
Basic product and cath lab processes knowledge.
Efficient record keeping skills.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com , on LinkedIn https://www.linkedin.com/company/abbott-/
Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com