Carrier Technical Support - Electronic Security in Madrid, Spain
Real De Pinto 91, 28021 Madrid, Spain
Role: Technical Support - Electronic Security
Location: Madrid, Spain
Contract type: Full time
About Carrier F&S Spain
Carrier Fire & Security provides fire safety and security solutions to more than 1 million customers worldwide. Headquartered in Connecticut, U.S., Carrier F&S provides high technology products and services to the buildings.
About the role
The main role of the Technical Support will be to improve our service level in Spain, provide technical support on products and applications to customers and sales force, answering technical inquiries, providing trainings, updating product documentation, contributing to technical reviews and participating when necessary to on-site assistance.
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Benefit from our great workplace environment and culture
Get development and learning opportunities
Get competitive salary and benefits.
Long term Career
As a minimum you must have:
Bachelor’s Degree preferred in electronic or telecommunication
A minimum of 3 years' experience in electronic security industry (Intrusion, CCTV, Access Control)
Proven customer service experience in a technical support position of around 3 years minimum
Very good knowledge in IP/Network
Demonstrate high standards of quality and accuracy
Experience in technical troubleshooting and problem-solving
Be organized with a strong sense of urgency
Adhere to established guidelines and procedures
Fluent in English and Spanish
Valid UE work permit.
Although not necessary, it would be nice if you have:
Knowledge of Concur, CRM (SalesForce)
Excellent interpersonal and communication skills and the ability to work effectively with a wide range of individuals
As a Technical Support , you’ll be responsible for:
Provide technical support to sales team and customers, answering technical questions and finding solutions to defects through the Hot Line facility and written requests
Provide comprehensive technical trainings to customers and the sales team across Iberia
Keep the product and solution showroom fully operational and update it with new products
Provide on-site commissioning and assistance services in Iberia
Recommend the best products against customer requirements
Maintain a high level of product knowledge
Answer incoming questions within the set target in a timely and customer friendly way.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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