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Vanguard User Experience Strategist (Hybrid from NC or PA offices) in Malvern, Pennsylvania

UX Strategist

Do you love the intersection of user-centered design and business strategy? We are looking for someone who has experience with architecture, content, journeys, and data to make the complex, simple. You will work with a passionate team to transform our website and digital channels to be one of the most important destinations for our clients. You will help our participants to be financially prepared for all life’s moments.

This role:

  • Creates user experience interface architecture strategies and leads program-level initiatives to meet business and marketing goals. Leverages research, conceptualization, visual design, information architecture and data to resolve complex issues.

  • Works with cross-divisional teams to coordinate and deliver design, prototype, and documentation to improve the user experience.

  • Uses qualitative and quantitative analysis techniques to continually improve the user experience. Analyzes data and user feedback in order to make critical design decisions.

  • Collaborates with cross-divisional teams and product owners to define user and business requirements. Partners with the development team through to execution.

  • Proactive, motivated, and collaborative to ensure you can take the lead while making sure you bring everyone along.

  • You are a storyteller who can present solutions to senior leaders, internal partners, and stakeholders.

  • Facilitate working sessions leveraging collaboration tools

  • Serves as a mentor to junior designers


  • Minimum five years related work experience, two years of User Experience or User Interface experience.

  • Undergraduate degree or equivalent combination of training and experience in a creative or technical field. Graduate degree preferred.

Special Factor : Vanguard is not offering visa sponsorship for this position. This role is part of our hybrid work model with Tuesdays through Thursdays in a Vanguard office to foster collaboration and team building. While Mondays and Fridays are remote, fully remote work is not available for this role. Vanguard does offer paid relocation for this role.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Vanguard, one of the world's largest investment management companies, serves individual investors, institutions, employer-sponsored retirement plans, and financial professionals. We have a diverse and talented crew with a culture that promotes teamwork, along with an unwavering focus on serving our clients' best interests.

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