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A Training and Quality Analyst is typically responsible for ensuring the quality and effectiveness of training programs within an organization. Here are their key responsibilities:Training Development and Support

• Training Materials: Creating and updating training materials, including manuals, presentations, and assessments.

• Training Coordination: Assisting in the coordination and logistics of training programs.

• Training Support: Providing support to trainers and participants during training sessions.

Quality Assurance

• Training Evaluation: Developing and administering training evaluations to measure effectiveness.

• Data Analysis: Analyzing quality and training data to identify trends and areas for improvement.

• Audits and Reviews: Conducting regular audits and reviews of training programs to identify areas for improvement.

• Quality Metrics: Establishing and monitoring QA KPIs to measure training and quality effectiveness.

Knowledge Management

• Knowledge Base: Contributing to the development and maintenance of a knowledge base or learning management system.

• Knowledge Transfer: Facilitating knowledge transfer and sharing within the organization.

• Process Improvement

• Training Process: Identifying and implementing process improvements.

• Compliance: Ensuring compliance with relevant training regulations and standards.

Stakeholder Management

• Communication: Communicating effectively with stakeholders, including trainers, participants, and management.

• Collaboration: Collaborating with other departments to ensure training and quality aligns with organizational goals.

• In summary, a Training and Quality Analyst plays a crucial role in ensuring that training programs are effective, efficient, and meet the needs of the organization. They focus on quality assurance, knowledge management, and process improvement to enhance the overall training experience.

Qualifications

Bachelor’s degree required

• 2 years of experience in a Quality Analys t/Customer Experience role or equivalent in Fulfillment Operations/Customer Support

• High proficiency in English with strong written and communication skills.

• Advanced analytical skills for root-cause analysis.

• Exceptional attention to detail for identifying trends and discrepancies.

• Flexibility and adaptability to changing workloads and directions.

• Strong interpersonal skills for developing people and building relationships.

• Strong presentation and training skills.

• Ability to prioritize and learn quickly in a production environment

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

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