Job Information
Robert Half Customer Service Representative in Maple Grove, Minnesota
Description
We are seeking a dedicated Customer Service Representative to join our client’s growing team. This multifaceted role involves managing all customer service functions and providing internal sales support. The ideal candidate will possess strong communication skills, a proactive approach to problem-solving, and the ability to work collaboratively with various departments to ensure customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we want to hear from you!
Responsibilities:
Receive, enter, and process customer orders.
Communicate with assigned customers regarding order status and details.
Provide customers with sales and marketing documentation, including price lists, contracts, and project activities.
Address customer product inquiries and manage issues such as delays, returns, credits, or replacement orders to ensure satisfaction.
Troubleshoot invoice and shipping issues to ensure prompt and accurate updates and paperwork.
Coordinate with Manufacturing and Warehouse teams to ensure customer orders are fulfilled to their satisfaction.
Interface with other plant locations regarding intercompany transfers and direct customer shipments.
Actively participate in cross-functional teams to improve customer satisfaction, sales processes, and facility performance.
Manage certification functions by processing raw materials/packaging items and converting them into finished goods in the ERP system.
Provide backup for office activities and other tasks as needed.
Follow all safety procedures and practices.
Requirements
Minimum of 3-5 years of customer service experience, preferably in a manufacturing or distribution environment.
Hands-on experience with ERP computer systems for order entry and invoicing, experience with E21 a plus.
Proficient in Microsoft Office, including Outlook.
High energy and enthusiastic attitude with the ability to thrive in a fast-paced, multitasking environment.
Strong conflict management skills.
Quick learner with the ability to retain details and accurately complete tasks on the first attempt.
Ability to lead and adapt to frequent changes in work environment and prioritization.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .