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Aston Carter Customer Service Representative in Marengo, Illinois

Description:

Customer Service/Account Specialist:

Individual must be capable of multi-tasking and provide a professional image of the company both verbally and in writing. This position will be responsible for primary contact between the facility and customers in terms of actively contacting customer, quote generation, follow-up, order placement, expediting, and contractual negotiations. The successful Account Specialist will determine the best way to go about servicing the customer and ensuring timely follow up to various inquiries, utilizing the resources around them as necessary.

Duties and responsibilities:

-The primary purpose of the Account Specialist is to support established customers through aid in account management, business development, and new

opportunities.

-Ensuring accurate completion of quote requests in an expedient time frame.

-Follow-up of quotes submitted to ensure Arnold Magnetic Technologies understands what is needed to win the business.

-Manage customer requirements including portals, score cards, expedites, OTD, pull ins, push outs, etc.

-Be the point person within the organization for designated customers and their portals. Facilitate training and roll out as required and appropriate. Create and

manage work instructions for each portal.

-Provides information by collecting, analyzing, and summarizing information; responding to requests.

-Entering customer orders and communicating delivery schedules. Updating as required.

-Maintain CRM system and files as appropriate, including detailed call reports.

-Understanding drawings and qualifying requirements including all specifications on drawings. Communicate with customer to define at a high level the expectations

and application needs.

-Employ a consultative and technical focus while at the same time maintaining a relationship based selling approach with the intent of expanding sales opportunities.

-Other duties as assigned

Skills:

Customer service, Data entry, Inbound call, Customer support, Microsoft office, crm system, order entry, sales support, account management, customer care, sales service, call center, outbound calls, sales

Top Skills Details:

Customer service, Data entry, Inbound call, Customer support, Microsoft office, crm system, order entry

Additional Skills & Qualifications:

Must Haves:

  • 3-4 years proficient customer service skills in a professional manufacturer setting or distributing setting.

  • Microsoft Office

  • Problem Solving Skills

-Proficient with all systems related to role Demonstrate understanding of all CS processes and procedures and their impact on customer interactions

-ERP/CRM experience

Nice Haves:

  • Bachelor’s Degree or Associates Degree

  • Knowledge of current product line

-Business Development/Sales/Marketing Experience

-Prior leadership experience

Soft Skills:

  • Detail Oriented

  • Possess strong verbal and written and communication skills

  • Possess high creative reasoning and attention to detail abilities.

-Strong follow up skills

  • Self Driven

  • Team Player

  • Ability to be a self-starter and work independently without direct supervision

  • Possess strong problem solving and organizational skills

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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