Shire Jobs

Mobile Shire Logo

Job Information

Kelly Services Technical Support Specialist - Marengo, IL in Marengo, Illinois

Customer Job Title: Technical Support Specialist

$18 an hour

Location - Marengo, IL 60152

Duration - Long Term Contract

Job Description: PRINCIPAL OBJECTIVE

Provides advanced hardware and software technical support to users; supports network infrastructure, voice and data administration. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors problems to ensure a timely resolution. Assists in the installation, maintenance, and general support of all systems. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks where creativity and latitude in making decisions is expected.

Top Skills

2+ years’ experience with

  1. Windows 10

  2. Office365

  3. Basic network troubleshooting (Cisco preferred)

  4. Active Directory - adding/deleting users etc.

  5. Basic hardware and software

The ideal candidate is someone who's hungry to learn new technologies, team player, takes initiatives and willing to do what it takes to get it done attitude.

Process

  1. 30 minute interview with hiring manager

  2. 30 minute interview with the team

  3. Hire

KEY MEASURES

• Tier I level Help Desk Support

• Ticket Escalation and Timely Resolution of Issues

• Asset Management and Licensing

• Creating Documentation / End User Training

• Hardware/Software Installations & Diagnostics

• Internet, Telecommunications & Wireless Support

• Adherence to IT Procedures and Policies

• Daily Operational Support

• High Emphasis on Excellent Customer Service

• Communication Skills -Ability to Interact with all Levels of the Organization

• Prioritize Competing Requests for Limited Resources

• User Provisioning and Terminations

• Monitor and Respond to Key NOC Alerts

• Develop Knowledge Base / FAQ’s

• User Provisioning and Terminations

Type (Business Line): Temporary Help

Why Kelly ® ?

By partnering with Kelly® Technology, you’ll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today’s most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, keep learning, and move your career forward.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

DirectEmployers