Shire Jobs

Department:  Washington County Child Support Enforcement Agency

Agency Hours:  Full-time, Monday through Friday 8:00am-4:30pm

Salary:  Starting $17.04 with a competitive benefits package and retirement plan

 Summary: Under direct supervision, this case management position is responsible for the administrative review and adjustment of child support orders.  This position assists clients by phone and in person throughout the review and adjustment process by determining eligibility and applying the child support guidelines to current financial circumstances.  Additional responsibilities include genetic testing and customer service duties.

• Performs all aspects of the review and adjustment of child support orders.
• Performs a variety of customer service duties such as assisting clients with general inquiries as well as providing case specific information by phone and in person, screens incoming calls to the Agency for priority and forwards to appropriate worker, answers questions related to upcoming/pending administrative establishment hearings, resolves simple complaints and annotates all case activity by entering running record comments into the SETS system.
• Completes all duties associated with the genetic testing process (scheduling, locate, testing etc.).
• Process cash, check and credit card payments accurately.
• Daily cash balancing for walk in payments and daily bank deposit.
• Scans documents into the Enterprise Document Management System (EDMS). -Demonstrates regular and punctual attendance.

*SKILLS AND ABILITY TO: *

Effectively communicate verbally as well as in written form; read and comprehend legal documents for appropriate classification; handle sensitive inquiries and maintain confidentiality; deal with difficult clients and maintain professionalism, show initiative and work independently; define and resolve problems, collect data, establish facts and draw valid conclusions; strong time management and organizational skills to prioritize and coordinate multiple tasks simultaneously; develop and maintain effective working relationships; proficient in the use of computers (Word, Excel).

Qualifications: