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Kelly Services Customer Service/Call Center in Mason, Ohio

Kelly Services is currently seeking a full time Remote Customer Service Representatives for one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!

Immediate Consideration, Interviews are being held ASAP

Schedule: M-F Training Schedule: 8:30am-5:00pm for first 1.5 to 2 weeks

Monday through Friday – 8:00am-9:00pm (hours of operation)

Saturday – 9:00am – 7:00pm with a weekday off (hours of operation)

Pay: $15.00

*NOTE: Remote- Must live within one hour driving distance from Mason, OH*

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

  • Assists customers telephonically and non-telephonically with service and support issues.

  • Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

  • Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

  • Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer expectations

  • Uses courteous and professional language.

  • Works effectively in a team environment.

  • Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

  • Must live within one hour driving distance from Mason, OH

  • Must have High School or equivalent

  • 1+ years’ experience in high-volume call center

  • Ability to produce quality and professional written correspondence with customers

  • Ability to demonstrate and perform basic math

  • Customer service orientation

  • Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

  • Commitment to providing resolution to customer issues on the first contact

  • Strong English comprehension and a good command of grammar

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position. If you have any questions, please contact the recruiter at lisa.monsivais@kellyservices.com .

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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