Job Information
METALCRAFT OF MAYVILLE Scag Service Manager (Mayville) in MAYVILLE, Wisconsin
JOB REQUIREMENTS: Metalcraft of Mayville Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Scag Service Manager (Mayville) US-WI-Mayville Job ID: 2024-3679 Type: Regular Full-Time # of Openings: 1 Category: Sales Scag Power Equipment Overview Reporting to the Executive Director of Scag Engineering for Scag Power Equipment in our Mayville Office, this position will be working with our Scag customer, suppliers and dealers, as well as maintaining additional documents. Responsibilities Customer Support * Assist with customer technical support calls, e-mails, letters, etc. Assist with Distributor, Pro-Gold Dealer and authorized dealer contacts. Communicate with, and assist Scag Regional Sales Representatives with service, warranty and parts concerns as needed. Assist distributors, dealers and end users with machine troubleshooting. Assist distributors, dealers and end users with parts questions/concerns. Provide field support assistance to distributors and dealers, technical field support technicians - when applicable. Warranty * Assist with review online warranty claims and process for warranty credit - when applicable. Assist with maintaining Flat Rate Labor Chart and apply flat rate times to new product - when applicable. Provide distributors and dealers warranty policy adjustment authorization when applicable. Customer Contacts * Provide assistance with customer contacts sent in via social media, email, etc. - when applicable. Coordinate, manage & distribute of any complaints with distributor support staff when applicable. Training * Participate in distributor and dealer training seminars. Create, develop and update training materials for Scag University online training system and hands Equal Employment Opportunity/M/F/disability/protected veteran status Apply Here: https://www.click2apply.net/MLDbxNSJ5Deyphe6xFweAN PI242526871 ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.click2apply.net/MLDbxNSJ5Deyphe6xFweAN