Job Information
Hyatt Assistant Manager - Guest Relations in MELBOURNE, Australia
Description:
Care Connects Us
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
Benefits of working with us:
Leading global hotel brand with career advancement opportunities
Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
Complimentary duty meals whilst on shift
Discounted food & beverage and park club health & day spa treatments
Discounted onsite car parking
Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
Generous paid time off and holiday policies including paid parental leave and wellbeing leave
10% discount with NIB Health insurance
About the Role
As the Assistant Manager, you will be responsible for overseeing Guest Relations and ensuring the highest standards of customer service are met. You will build relationships by engaging with guests and focusing on the pre-arrival and arrival experience in accordance with Park Hyatt brand standards.
Some of the responsibilities include:
Build relationships by engaging guests and by conducting authentic and personable conversations.
To ensure all associates provide excellent service to both internal and external customers in other departments as appropriate.
To efficiently and effectively handle and resolve or liaise with the Front Office Manager regarding all guest complaints and concerns in all areas of the Hotel.
To assign duties and responsibilities to the Guest Relations Officers and assist them with their duties.
To ensure that all VIP's and other guest rooms as necessary are checked prior to the arrival of the guest for 100% readiness.
Qualifications:
Previous work experience in guest relations or similar position within a five star hotel environment.
An outstanding ability to establish rapport and have personable and meaningful conversations with guests
Exceptional interpersonal and communication skills (with advanced proficiency of the English language) along with the ability to confidently interact with guests via telephone, email and in person
Excellent time management skills with a strong ability to multi-task
Superior customer service skills along with excellent service resolutions skills
The capability of working both autonomously and as part of a team
The ability to work well under pressure and possess a great attention to detail
The ability to create a positive first impression with an understanding of the importance of five star grooming standards
The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.
Primary Location: AU-VI-Melbourne
Organization: Park Hyatt Melbourne
Job Level: Full-time
Job: Front Office
Req ID: MEL003107
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.