Job Information
AIG Claims Recovery Manager, Pacific in Melbourne, Australia
#LI-JC1
At AIG, we are reimagining the way we help customers to manage risk. Join us as our Claims Recovery Manager, Pacific to take your Recoveries career to the next level with a global market leader.
AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.
Make your mark in Recovery Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
The role manages the Australia & New Zealand Claims Recovery team that comprises 2 Recovery Technicians, located in Melbourne Australia. The role reports into the Regional (APAC) Fraud & Recovery Manager. As a Recovery Leader, you will be the dedicated point of contact for Australia & New Zealand’s claims recoveries, a portfolio with high volume, breadth and variety of complex Commercial recovery claims.
Key accountabilities will include but not limited to:
Manages the day-to-day operations of the Recovery Team
Timely, accurate and customer focused claim resolution, maximizing subrogation opportunity and return and mitigating vendor and legal expense.
Performs all functions of recovery on assigned files of Major Loss/Complex claims including initial file review for subrogation opportunity, demands, arbitration, referrals to counsel, negotiation/ settlements, and delivers effective vendor and litigation management where required.
Maintains current knowledge of jurisdictions and changes in applicable laws that may affect recovery efforts and/or impact recovery results.
Engages business stakeholders and provides effective communications on recovery key performance metrics and ad-hoc case updates as/when required for key accounts, customers, brokers.
Delivers technical training to colleagues within recovery, claims and external contacts as appropriate with a focus on recovery detection/ recognition and handling.
What you’ll need to succeed
Demonstrated experience leading and managing a Recovery Team
Well-developed expertise and technical knowledge on higher value complex claims – particularly Property, Casualty, Financial Lines
Thorough knowledge of Australia and New Zealand legal / regulatory and litigation / procedural requirements. Broader knowledge extending into Asia is a plus.
Experience in negotiation, mediation, arbitration, and ADR skills on higher value complex claims
Experience in effectively following up on recommendations from technical claims audits and continuous file handling improvement
Ability to contribute and collaborate effectively within a team environment and with internal/external stakeholders at all levels.
Excellent communication skills (both written and verbal)
Continuous improvement mindset and change adaptability. Motivated to pursue positive change and work with employees in facilitating recommended changes.
Ability to multi-task and organised at weighing and managing priorities
Strong work habits focusing on safety, quality, productivity, risk/ compliance, customer focus
Legal or Bachelor’s Degree/ equivalent required
Ready to make change happen? We would love to hear from you.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
CL - Claims
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
AIG Australia Limited
At AIG, helping people discover new potential is our purpose. As a global risk leader, we do this for our clients every day. Through our deep expertise in their industries and our innovative solutions that help them smartly manage risk, we enable their growth in ways they never thought possible.
But we also do the same thing for our employees, because we know our people are our greatest strength-the source of every insight, every idea and every innovation. When we're working as one team to do what's right for our colleagues and our communities, we can achieve excellence together. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.
Join our Talent Network (http://www.aig.com/careers/life-at-aig/join-the-talent-network) . Additional information about AIG can be found at www.aig.com | YouTube (http://www.youtube.com/aig) | Twitter (http://www.twitter.com/AIGInsurance) | LinkedIn (http://www.linkedin.com/company/aig) .