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Stantec Desktop Support Analyst - Melbourne in Melbourne, Australia

19310BR

Requisition Number:

19310BR

Description:

Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

About the role

The Desktop Support Analyst position is a customer facing technical role requiring intermediate proficiency in multiple IT systems and applications.

This position will be responsible for supporting daily operations, which encompasses Windows Server services, enterprise applications, desktop and mobile services.

This role is an office-based role and business hours, it will initially be a 6 months contract with the view of extending or going permanent.

Responsibilities include operational and administrative functions necessary for ensuring service delivery.

Key accountabilities for this role include:

• Provide user facing operational support for desktops and applications.

• Contribute to the resolution of operational problems by working collaboratively with virtual peers

• Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.

• Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.

• Test and deploy software updates and security patches to workstations.

• Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.

• Collaborate as appropriate on the maturity and delivery of designated services and hardware.

• Participate in IT projects as an operational resource, providing recommendations and performing tasks as required.

• Able to work after office hours as required.

• Able to travel across offices from time to time.

What we are Ideally looking for:

• Tertiary or industry qualification in Information Technology (or equivalent)

• Experience working in an IT environment

• Must be a permanent resident or Australian citizen

• Travel will be required, must have valid driver’s license and passport as travel will be required, including some international

• Self-starter - The ability to work with minimal supervision

• Demonstrates an outstanding “customer orientated” service management experience

• Ability to build relationships through strong interpersonal skills (written and verbal)

• Able to tackle a problem by using a logical, systematic, and sequential approach

• Have awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams

• Positive, can-do attitude with the ability to use initiative and think outside the box

• Ability to prioritise workloads to meet deadlines

What we offer

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.

• Flexible Working Arrangements including purchasing up to 4 weeks additional leave and provision for school term contracts.

• Learning and Talent Development Programs including Global programmes, online learning and on-the-job learning

• Mentoring for your own development and the opportunity to mentor others

• Professional Memberships

• Income Continuance Insurance (ICI)

• Service Recognition Awards

• Employee Assistance Program

Title:

Desktop Support Analyst - Melbourne

Qualifications:

• Tertiary or industry qualification in Information Technology (or equivalent)

Job Category:

IT/IS

About Stantec:

We’re active members of the communities we serve. That’s why at Stantec we always design with community in mind. We believe growing a great design company happens from the inside out. We look for people who are drawn to use every talent they possess, plus creativity, determination and a drive to do the extraordinary.

The Stantec community unites approximately 22,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring projects to life. Our work as architects, engineers, and consultants from initial project concept and planning through design, construction and commissioning is built on a solid history of success. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Redefine your personal best. Join us!

Location :

Australia-Victoria Melbourne

Country:

Australia

State/Province:

Victoria

City:

Melbourne

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