Accenture Operations Solution Architect Manager in Melbourne, Australia
People within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. BPO helps clients develop and deliver business process innovations with cutting-edge outsourcing services. These services transform enterprises and deliver high performance at lower costs. We offer a full array of business process outsourcing services founded on operational excellence and cost effectiveness.
Our BPO resources can expect to: incorporate skills which support their area of BPO; receive ongoing training to build and extend professional, technical and management skills in all areas; enjoy our comprehensive and generous benefits package.
Accenture's Outsourcing - Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
The Solution Architect is a client-facing role that interprets and translates client requirements into a solution that can be configured from a standard set of offerings. The Solution Lead operates as a single point of contact or as part of a team accountable the beginning stage to deal closure, followed by the transition to the delivery organization(s).
Understand and translate buyer requirements into a solution offering with approach, plan, proposal and cost estimate leveraging next gen Hire to Retire processing methods in Talent acquisition, Employee data management, Performance management, learning management, Benefits administration, Payroll, etc as per Accenture HR Services offering catalog.
The solution needs to have the right collection of offerings like AI, analytics, Digital components, point solutions to specific process areas, applications & technology enablers
Prior exposure in understanding or deploying end to end of HR tools and technology landscape in any one of HRMS/ HCM, Case management tools like Oracle, SuccessFactors, Workday, ServiceNow, Taleo, Cornerstone, etc…
Participate in scope discussions, solution approach and due-diligence workshops with internal and client stakeholders.
Prepare the cost estimate, schedule, work plan, resource/sourcing plan
Understand and clearly define the input required to create cost estimates, Preparing the cost model estimates working with delivery, mobilization, technology, business transformation teams as applicable
Drive the necessary sign-off of the solution with proper input from the internal group on client business objectives, industry, risk assessment, budget and preferences
Ensure compliance to the solutioning process, tools, and procedures as defined
Manage the sales team, subject matter experts required during the sales process and the communication/collaboration with the delivery organization(s)
Direct and coordinate with Legal & Commercial and Pricing teams in areas specific to the solution to ensure use of standards
Collaborate with the internal groups to provide input to Terms and Conditions and in some cases accountable for specific contractual terms and conditions
Interface with the delivery organization/s to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
Collaborate as a key member of the sales team to represent the solution offering to the client buyer and other internal Accenture groups
8yrs+ experience in consulting/professional services/service delivery in HR (experience can be gained through multitude of roles)
4yrs+ experience in the outsourcing industry in areas of Solution design and pre-sales.
2yrs+ experience in business development, sales strategy, and/or proposal development roles
Ability to travel
Primary HR domain Offering Acumen – deep understanding of HR technology & tools implementation cycle
Strong financial acumen with very strong Microsoft Excel skills
Hire to Retire service delivery configuration
Program / Project Management
Negotiate to close solution components with stakeholders
Value Proposition Development
Service Transition Approach Development
Quality and Continuous Improvement Models
Experience with workforce pricing, and delivery center costing
Preferred / Desired Skills
Pricing Strategy & Execution
Win Strategy Development
Global Sourcing Models
Enterprise solution exposure
Professional Skill Requirements:
High performing, energetic
Strong communication, facilitation, relationship-building, and negotiation skills.
High level of professionalism and confidence
Comfortable interacting with executives from both Accenture and the client.
Strong interest in driving change
Critical & Analytical thinking Information Technology Outsourcing Solution Architect