Job Information
Percepta Automotive Customer Service Representative in Melbourne, Florida
Description
At Percepta, we bring first-class service across each market we support. As an Automotive Customer Service Representative in Melbourne, Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Automotive Customer Service Representative provides online customers with a professional sales experience that positively influences the customers purchasing decision. The primary customer contact channel is phone, email, and chat. In this role, you will provide assistance with completing pre- and post-purchase support, purchase transactions, documenting customer interactions, locating requested information, and providing navigational assistance. The ideal candidate will have a high level of problem-solving skills, focusing on meeting customer needs through assumptive sales strategies and providing incentive(s) to customers to increase customer purchases.
During a Typical Day, You’ll
Receive inbound phone calls, emails, and chats through our Automotive E-commerce Portal
Effectively utilize multiple systems in providing prompt, courteous, and accurate information
Resolve complex interactions using the appropriate escalation process
Use appropriate resources to find solutions for basic to intermediate-level issues; consulting with the SME or Team Lead, as necessary to resolve concerns
Follow up with the customer when needed utilizing phone and/or email
Participate in daily information exchanges to remain knowledgeable of processes and procedures
Support and advocate for consumer sales and product inquiries
Assist in the formulation of problem-solving techniques for newly discovered issues
Maintain exceptional product knowledge as it relates to program support
Handle additional projects and assignments as directed
Perform additional duties as assigned
What You Bring to the Role
High school diploma (required); some college or vocational training preferred
Strong problem-solving, and troubleshooting experience
Sales Experience (required)
Automotive background is preferred
Parts/Service Advisor experience is preferred
Solid keyboard skills (30 WPM with 80%) and experience using CRM software
Must be fluent in English (written and verbal)
Exceptional communication skills
Ability to document reference materials
Strong computer and Internet skills
Strong Customer Service skills
Ability to navigate for customers who are having difficulty locating parts
Ability to advise and educate customers in a way they can understand
Possess patience when locating parts or catalog items for non-technical customers
Ability to learn quickly and eagerness to learn new problem-solving techniques
Highly organized, detail-oriented, and able to thrive in a fast-paced, changing environment
Ability to work with minimum supervision, multi-task, problem-solve, and prioritize
Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals
Successful completion of our written skills assessment required
What You Can Expect
Starting pay rate of $15.00 per hour
Health/Dental/Vision/Life Insurance
Flexible Spending Account (FSA) and Health Savings Account (HSA)
401(k) with company match
Vacation/Sick Time and Paid Holidays
Tuition Reimbursement
Employee Assistance Program
Employee Discount Program
Training and Development Programs (Percepta College)
Employee Rewards Program (Perci Perks)
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day . As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributions
Respect – a team that is accountable, dependable, and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
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Primary Location: US-FL-Melbourne
Req ID: 03V00