Shire Jobs

POSITION SUMMARY:

To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

PRIMARY ACCOUNTABILITIES:

Quality/No Harm:

• Demonstrates knowledge of and supports the organizations mission, vision and value statement.
• Completes work within authorized time to ensure compliance with department standards.
• Maintains established benchmarks as related to assigned tasks and shows continual growth and improvement in benchmarks.
• Pre-registers, pre-certifies and schedules patients accurately and in a timely manner.
• Processes and maintains all schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed.
• Assembles charts accurately; verifies correct patient name, orders applicable records, verifies charge information is on chart.
• Shows commitment to individual and departmental Continuous Quality Improvement and organizational operational effectiveness.
• Adheres to all HFMG policies to ensure patient’s privacy and the confidentiality of the Health Information.

Customer Experience:

• Provides general reception duties including: greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude.
• Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages.
• Responds to phone messages in a timely manner.
• Maintains physician and mid-level provider patient appointment schedules.
• Facilitates patient appointments and referrals in a timely, efficient and friendly manner.
• Provides superior customer service focused on professional and effective communication with patients and co-workers.
• Engages patients who have been waiting past their appointment time notifying the patients of any delays.
• Understands the impact of actions, attitudes, and the patient’s perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer’s experience.

Stewardship:

• Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system.
• Verifies patient’s eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient’s account.
• Prepares a financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient.
• Collects all current and past-due patient responsibility balances (i.e., copayment, deductible, coinsurance, self-pay balances, retail products, bad debt balance) prior to services being rendered.
• Performs daily reconciliation, balancing and cash out procedures.
• Enters payments correctly into OTC and Cash Deposits systems.
• Prepares the next day’s work for all scheduled patients to include the financial estimate of the patient responsibility balance.
• Initiates IT work tickets to resolve equipment or system related issues.
• Maintains documentation for service on equipment.

QUALIFICATIONS REQUIRED:

• Educational requirement of high school graduate and 1-2 years (Certified Administrative Professional), or two-year associate degree and 1 year of experience in either clerical role or healthcare environment; or high school graduate or equivalent and two years of experience is required. Typing 45 WPM.
• Knowledge of Medical Terminology and abbreviations desired.
• Ability to use or operate computer, copy machine, and fax machine.
• Excellent organizational and communication skills.
• Knowledge of Microsoft Office programs, including Word and Excel preferred.
• Demonstrates ability to relate well to all customers.
• Demonstrates good oral and written communication skills.

PHYSICAL DEMANDS:

• Ability to adapt to a combination of walking, bending, stooping, reaching and lifting throughout the work day.
• Visual acuity and hand-eye coordination.
• Ability to lift up to 20 pounds unassisted.
• Ability to sit or stand for prolonged periods of time.
• Ability to work with computer monitor for prolonged periods of time.
• Ability to meet additional demands and lifting requirements as defined by the department.

MENTAL DEMANDS:

• Ability to work and maintain composure in a stressful environment.
• Ability to assess and interpret data, with the ability to educate patients and family members of various ages and levels of understanding.
• Ability to be flexible in order to accommodate variation of work schedule and job assignment.
• Ability to manage multiple tasks during a workday.

COMPETENCY ASSESSMENT/SKILLS CHECKLIST:

• May assist with a variety of clerical duties to include: data entry, creation and maintaining of databases or spreadsheets: printing, sorting, and organizing paperwork; requesting of materials, checks, or information; logging receipts; placing calls to assist with coordination of department activities; mail pickup and dating mail received.
• Collect deductibles, co-payments and deposits from appropriate patients.
• Perform insurance verifications.
• Ensure insurance pre-certifications are completed on necessary accounts.
• Assist patients and family members with TOS Collections and financial options.
• Performs operational support and other duties as assigned.

Job: *Clinic Clerical Support

Organization: *Health First Medical Group LLC

Title: Patient Services Rep - Resource Team

Location: Florida - Brevard County-Melbourne

Requisition ID: 076197