Job Information
DoorDash Manager, Strategy & Operations (Safety, Onboarding & Compliance) in Melbourne, United States
About the Team
The Driver Strategy & Operations team is responsible for managing all aspects of the delivery experience for the drivers (‘Dashers’) operating on our platform. Our mission is to be the preferred platform for anyone looking for flexible work in Australia & New Zealand. We are committed to ensuring a seamless and secure experience for our drivers.
The goal of our team is to ensure every delivery goes well. We prevent problems for drivers by working across Consumer operations, Merchant operations, and our logistics platform.
About the Role
You will oversee safety, onboarding and compliance operations for all Dashers in Australia and New Zealand. You will take the lead in crafting best-in-class operational processes, testing and scaling driver programs that deliver on business goals, and collaborating cross-functionally to ensure a market-leading experience for our drivers.
While there is no typical day for our Strategy & Operations roles, you’ll be completing a variety of tasks such as: gathering and analyzing data to root cause issues, building and executing operational plans, measuring compliance with driver safety requirements, and supporting the roll-out of product changes for onboarding drivers.
You’re excited about this role because you will…
Shape Safety Initiatives: Drive the development and execution of comprehensive programs to sustain a world-class operation, and fostering a culture of safety consciousness.
Optimize Onboarding Processes: Oversee the onboarding process for new drivers, continuously refining and improving the experience to streamline operations and enhance driver satisfaction.
Navigate Compliance Landscapes: Stay abreast of regulatory changes and industry trends, ensuring DoorDash's compliance with all relevant laws and standards in Australia and New Zealand.
Build Cross-functional Relationships: Work with many teams like; Legal, Comms, Policy, Product, Engineering, and Analytics to drive strategic initiatives and harness opportunities.
Make Data-Driven Decisions: Leverage data and analytics to identify trends, assess performance metrics, and make informed decisions to optimize existing processes or build new ones.
We're excited about you because you have…
6+ years' experience in consulting, strategy, operations, technology, banking, analytics or related experience
Proven analytical skills and can deliver actionable recommendations from complex datasets; advanced Excel skills are a must and familiarity with SQL is preferred (or a strong desire to learn).
An operator mindset and enjoy rolling up your sleeves to do whatever it takes to execute, with a keen eye for detail and a commitment to continuous improvement.
Strong interpersonal and communication skills, with the ability to collaborate effectively across teams and influence key stakeholders.
Problem-solving skills that enable you to independently translate a high-level vision into measurable success metrics and actionable plans.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound (https://getcovey.com/scout) on August 21, 2023.
Please see the independent bias audit report covering our use of Covey here (https://getcovey.com/nyc-local-law-144) .