Job Information
Baptist Memorial Supervisor-Teleservices in Memphis, Tennessee
Summary
Manages resource utilization and communication to achieve the organizational goals. Has direct supervisory accountability for all positions, employees, operations, and activities within the assigned call center; including coordination staff training, assigning and reviewing work, and evaluating performance independently or in conjunction with a higher-level supervisor/manager. Performs other duties as assigned.
Responsibilities
• Supervises and coordinates the day-to-day delivery of patient care/customer service.
• Supervises daily operations, activities, and personnel of the call center area.
• Participates in the goal setting process, recommends policy and procedure and assists in
evaluating programs.
• Acts as a change agent, evaluating present systems and creating efficient, effective systems as
necessary.
• Coordinates and maintains work schedule for all staff.
• Reviews, Edits and Approves payroll for staff.
• Maintains employee personnel files.
• Completes work orders for department.
• Places orders for all department supplies and minor equipment.
• Reviews call recordings for all staff monthly and provides feedback.
• Demonstrates the professional role model.
• Implements cost effective solutions.
Requirements, Preferences and Experience
5 years customer service/call center experience with 1 year of management experience in related field. Leadership experience utilizing problem-solving methodologies.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 13256 - Supervisor-Teleservices
Facility: BMH - Memphis Hospital
Department: ME Teleservices Admin Baptist Memphis
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area
REQNUMBER: 25898