Job Information
Baptist Memorial Trainer-Customer Service - BCC Administration in Memphis, Tennessee
Summary
Plan and establish training programs for admission department. Perform training needs analysis, design and conduct training programs, and conduct follow-up evaluations. Candidates must possess strong communication, technical, organizational, and team building skills. Candidate must promote a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Must maintain accurate and timely billing information, processes, appointments, and daily reconciles charge and payment entries and bank deposit.
Responsibilities
Plan and establish training programs based upon a needs-analysis and department objectives.
Conduct customized training programs for personnel.
Assist in the quality assurance program by monitoring employee performance according to performance standard.
Manage administrative responsibilities for training classes.
Completes assigned goals.
Verifies insurance, communicates regularly with carriers and other regulatory agencies for reimbursement purposes.
Maintains working knowledge of insurance co-pays and deductible, and workman's compensation protocols to ensure accurate and compliant billing information.
Answers telephones, takes and directs messages on a timely basis according to the direction and location appropriate to maintain continuous work flow.
Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations.
Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patient with financial counseling when appropriate.
Carries out all other duties assigned by the Manager in a timely manner.
Completes assigned goals.
Requirements, Preferences and Experience
Education
Minimum: High school diploma or equivalent
Experience
Preferred: Five years of customer service experience preferred with insurance, registration, call center, billing and/or medical collection and medical terminology
Minimum: Two year's customer service experience required
Special Skills
Minimum: Proficient in Microsoft Word and Excel; strong communication; organizational, technical, and team building skills. Type 30 wpm, 10 key experience, excellent customer relations skills, basic knowledge of windows applications, and medical terminology knowledge.
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
Competitive salaries
Paid vacation/time off
Continuing education opportunities
Generous retirement plan
Health insurance, including dental and vision
Sick leave
Service awards
Free parking
Short-term disability
Life insurance
Health care and dependent care spending accounts
Education assistance/continuing education
Employee referral program
Job Summary:
Position: 16211 - Trainer-Customer Service
Facility: BMH - Tipton BCC
Department: BCC Administration
Category: Leadership & Administration
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area REQNUMBER: 25944