Shire Jobs

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/12403113

Job Title: Full-Time Teller / CSR

Work Location: McNabb Branch

Department: Teller/CSR

Reports to: Branch Manager

? Full-Time ? Hourly, Non-Exempt

? Part-Time ? Salaried, Exempt

? Salaried, Non-Exempt

Job Summary:

This is a responsible position requiring initiative and knowledge of services available to customers. To succeed as a bank Teller/CSR, you should have a professional appearance and a customer-focused positive attitude. This position plays a critical role in delivering exceptional customer service during every interaction. You need to be courteous, helpful, efficient, and accurate.

This position is not a remote position, nor does it have the option of being a hybrid position.

Work schedule is Monday through Friday and Saturdays as scheduled.

Duties and Responsibilities:

Teller duties and responsibilities include, but are not limited to:

• Receives cash and checks for deposits; verifies amounts and looks for check endorsements. Examines cash carefully to guard against acceptance of counterfeit bills.
• Cashes checks for customers after verifying identification and checking account balances in accordance with bank policy.
• Enter transactions into the Fiserv Teller product and issue customer receipts.
• Redeem Savings bonds.
• Process credit card cash advances.
• Count cash balance at beginning of shift, and balances cash and checks, against computer records at the end of shift.
• Prepare bank cashiers checks.
• Explain bank services and charges to customers.
• Observe suspicious behavior and report any such activity to your supervisor and/or security personnel as appropriate. In the event of a robbery, remain calm and follow bank procedures to safeguard customers and staff.
• Balance ATM, coin machines, teller drawer and vault.
• Promote the banks services and cross sell bank products.
• Make a concentrated effort to solve customer problems.
• Participate in community activities to enhance public awareness of the bank.
• Other job-related duties as assigned.

CSR duties and responsibilities include, but are not limited to:

• Answering phones.
• Troubleshooting a variety of customer issues.
• Opening accounts in Navigator/Fiserv (personal and business) including HSA, IRA, and Trust accounts.
• Assist customers with opening or renewing Certificates of Deposit.
• Closing accounts.
• Placing check orders.
• Back up each CSR.
• Be knowledgeable of Patriot Act.

Qualifications:

Is willing to learn bank policies, procedures, and general banking practices.

Requires a mature, professional person with an outgoing personality, and the ability