Job Information
Meta NORAM Relocation Partner in Menlo Park, California
Summary:
Meta is seeking a NORAM Relocation Partner on our Global Mobility Relocation team. In this hands-on role you will have progressive global mobility relocation experience and be heavily focused on supporting our Relocation Programs in NORAM. You will be an integral member of the Global Mobility Relocation team and partner across our Global Mobility team to deliver holistic people movement solutions. You will be responsible to scale experiences to ensure the successful delivery of our programs including managing the day-to-day with our employees, cross functional partners (HRBPs, Recruiting, Benefits, Legal & HR operations), vendors, managing escalations and exceptions within a tiered support model, technology, and continuous process improvements. This is an individual contributor role that reports to the Director of Global Mobility Relocation & M&A.
Required Skills:
NORAM Relocation Partner Responsibilities:
Manage day-to-day interactions with a complex and high performing set of mobility vendors across the NORAM region to ensure a smooth experience for our employees
Provide consultations and assist with complex relocation related queries raised by our XFN teams and employees, give input on strategies to mitigate risk and provide timely solutions
As part of a tiered support model, manage process flow as it pertains to relocation queries, initiations, vendor contact and employee questions
Partner closely within the Relocation Team and across our Global Mobility team to ensure alignment with program philosophies for relocation, tax and immigration programs, and collaborate on other team initiatives and projects as assigned
Review and manage all exception requests, escalating as needed
Partner with internal cross-functional teams and vendor partners on specialized projects with focus on relocation process stakeholder education, consultation and advising
Deliver on specific technical or compliance driven processes to ensure data integrity, accuracy, and timely completion
Develop and contribute to process optimization, and documentation for our People Services team and vendor partners to manage high-volume inquiry resolution
Ability to travel as needed, currently estimated between 0-10% of time
Minimum Qualifications:
Minimum Qualifications:
6+ years of progressive experience in Relocation within Global Mobility
Experience exercising independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Advanced knowledge of key global mobility lifecycle processes and methodologies
Experience working through queries requiring root cause analysis and providing end-to-end solutions, contribute to improving the processes and help identify systematic blind spots
Experience to handle complex, sensitive and/or ambiguous situations, exercising demonstrate critical thinking skills and manage escalations quickly to closure
Experience working effectively with data, analyze and present insights and identify key trends, develop and deliver presentations of key results
Experience to thrive in a constantly changing environment and demonstrated skill operating in a fast-paced, high growth and highly collaborative environment
Preferred Qualifications:
Preferred Qualifications:
Project management experience across multiple disciplines and stakeholders – driving projects from conception to implementation
Experience managing full suite of global mobility vendors with a focus on performance management, accountability, escalation & exception protocol, training and relationships
Experience working with or in support of diverse communities and their specific relocation needs
Advanced user of MS Excel data analysis and manipulation, including pivot tables, VLOOKUP and chart creation, Workday, Salesforce, AssignmentPro, and/or other HR-centric systems
Bachelor's degree in human resources, international studies or related area
Consulting or professional services experience
Global Mobility or related credential(s) e.g., GMS, CPA, CRP, GPHR
Public Compensation:
$109,000/year to $159,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.