Job Information
Insight Global Resident Technician- Wells Fargo Menlo Park CA in Menlo Park, California
Job Description
An employer is hiring a Resident Technician to service their customers Users M-F 8AM-5PM PST onsite in Menlo Park CA. This is a professional banking setting with a high touch user community. Requires great customer service skills and ability to Configure, install, and test hardware components and report on the installation status.Relocate equipment to different sites within the same building, campus, or metropolitan area. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs and transferring end-user data utilizing the COSMIC utility. Installing and validating correct software versions on devices and confirm functionality. Utilize the WFDC Help Center utility to troubleshoot end-user machine functionality. Finally, document service events accurately in work orders and ticketing systems. This role will pay $28-30HR and provide a weekly per diem of $!5 to use for cell phone data usage.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
3-5 Years Experience providing hardware and software support in a professional setting
Previous experience working in ServiceNow ticketing system or similar
Proficient in backing users data, recovering data and reimaging users devices both remotely and at users desk.
Able to work onsite at location M-F 8-5PST
Strong customer service skills Prior experience supporting users at a Bank or financial institution null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.