Shire Jobs

Technical Writer/Technical Support Specialist

Responsibilities:

· Write, format, edit, review, and proof procedural and technical information for both technical and non-technical users.

· Create and maintain technical documentation including manuals, how-to guides, and FAQs.

· Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

· Respond to queries either in person or over the phone.

· Work closely with development, QA, and product teams to understand product details and requirements.

· Translate complex product information into simple, polished, and engaging content.

· Revise and update existing documentation as product features evolve.

· Write training manuals and FAQs for end-users.

Qualifications:

· Proven working experience in technical writing of software documentation and as a technical support specialist or similar role.

· Ability to deliver high-quality documentation with attention to detail.

· Good understanding of computer systems, mobile devices, and other tech products.

· Excellent written and communication skills in English.

· Strong working knowledge of Microsoft Office or Adobe Acrobat.

· Basic familiarity with the software development lifecycle (SDLC).

· Ability to diagnose and resolve basic technical issues.

· Customer-oriented and cool-tempered.

Education:

· Bachelor’s degree in Computer Science, Engineering, Information Technology, Technical Writing, or a related field is preferred.

· Certifications in technical writing, IT support, or related areas are a plus.

Previous Experience:

· Minimum of 2-3 years of experience in technical writing and/or technical support roles.

· Experience working with cross-functional teams to produce high-quality documentation and provide effective technical support.

· Hands-on experience with various software and hardware troubleshooting.

· Experience in creating user manuals, guides, and FAQs for diverse audiences.

· Familiarity with content management systems (CMS) and documentation tools.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.