Shire Jobs

JOB REQUIREMENTS: Customer Service Agent I Job Locations US-WI-Merrill \| US-WI-Madison \| US-WI-Milwaukee \| US-PA-Mechanicsburg ID 20243367 Category Customer Service/Support Type Regular Full-Time Introduction Looking to join a vibrant organization that makes a difference? At Church Mutual, our customers are at the heart of everything we do. For more than 125 years, we\'ve made it our business to protect those who serve and inspire others through our specialized insurance expertise and innovative solutions. Our customers do amazing things for the world - when we protect them, we Stand for Good. We foster a workplace where all employees are treated with dignity and respect; diversity, inclusion and belonging are woven into the fabric of our company through our customers, employees, leadership, business relationships and outreach programs. What you\'ll be doing: As part of a team, provide timely solutions to customers primarily through telephone and email inquiries while optimizing the customer experience. Provide comprehensive direction regarding insurance coverages and options, information as requested, and resolution for concerns. Documentation of all inquiries and actions taken is required. Process transactions, complete required forms, and produce insurance documents. Determine eligibility for additional coverages and policies, including quoting and selling. On any given day, you\'ll: * Provide comprehensive direction and solutions to external and internal customers through written and verbal communication. * Promptly provide information in response to inquiries to handle and resolve concerns. * Create system documentation of all verbal/written interactions with a customer, including any actions that were taken. * Gather and enter system data to process transactions and produce contractually correct insurance documents. Document all decisions and communications associated with the process. * Analyze, evaluate, and make decisions on eligibility of new business and quote endorsements, recognizing exposures and coverage alternatives. Offer risk management suggestions and adequately price insurance coverages. Complete required forms as necessary, including applications, surveys, and legal documents. This includes quoting additional coverages and policies. * Maintain assigned tasks on a daily basis. * Support Church Mutual customers across a specific geographic region. * Support the direct religious Church Mutual product line and Center of Excellence. * Work collaboratively in a team environment to achieve corporate and team goals to enhance the customer experience. Assist others in work processes to accomplish team workload... For full info follow application link. Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CC9AD381470C46B0