Job Information
Eastman Credit & Collections Analyst - Entry in Mexico City, Mexico
Responsibilities
Responsabilities
- Review customer balances daily for assigned portfolio and prioritize collection activity with the overall objective of timely receipt of payment.
- Assess credit risk and determine customer’s credit limit as well as payment terms based on the customer’s credit risk.
- Take inbound and make outbound calls to customers to resolve payment and collection issues.
- Collaborate with Accounts Receivables, Customer Service, and Sales to promptly address any customer issues and effectively manage the relationship for the overall benefit of the company.
- Make recommendations to Credit Manager/Team Lead on problem accounts.
- Monitor and release of customer orders blocked for credit review.
- Investigate and resolve issues related to payments made by Credit Card and checks.
- Update customer details/communication in credit files timely.
- Communicate effectively with all levels of employees, including management
-Represent the company in an effective, competent, customer-focused manner while interacting with the customer and other external parties.
- Handle highly confidential records discreetly
Qualifications
Qualifications
- High School graduate or equivalent; higher education is plus.
- Demonstrated English proficiency, at least B2 verbal and written.
- Experience processing credit card payments and investigating credit card payment errors.
- Minimum of 3 years of experience in a financial field, preferably credit and collections.
- Demonstrated proficiency in the use of Microsoft Office tools (Outlook, Excel)
- SAP experience desirable.
- Creativity, negotiation / mediation skills are essential.
- Excellent follow-up and organization skills, detailed-oriented and the ability to produce accurate, error free work.
- Excellent written and verbal communication skills.
- Ability to handle and prioritize multiple tasks simultaneously.
- Proven ability to work in a team environment and contribute to the overall team success and meeting objectives.
- Willingness to openly to receive and provide feedback.
- Productivity / Ongoing improvement mindset