Job Information
WTW Project Manager in Mexico City, Mexico
The role of Implementation Project Manager is to project manage, support and ensure successful delivery of client installations on our Benefits Access global benefits enrolment, choice and administration system. Project Managers run client country implementations (globally and LATAM) whilst contributing to the development and maintenance of our implementation processes and standards. Project Managers also have solid knowledge and experience in employee benefit delivery, market awareness and involvement in new business activities.
The Role
Ensure an efficient, professional service is provided to meet all client/employees' needs and to promote the Willis Towers Watson brand.
Take overall responsibility for an agreed set of client implementation and renewal projects.
Utilize knowledge of business and systems - especially Benefits Access - to ensure a smooth administration implementation and handover to on-going support of clients.
Utilize WTW implementation methodologies and toolkit to deliver projects.
Ensure that all delivery agreements and project performance standards are met.
Scope and project manage any special projects as required.
Update Line Manager on a regular basis (or as necessary) of current client issues, threats and opportunities.
Identify areas where the service to clients could be improved and/or expanded.
Ensure that Professional Excellence model is used consistently to ensure high quality of work.
Use and maintenance of system documentation and procedures and project toolkit.
Maintain market awareness.
Understand your role and how it interacts with the Configuration, Broking, Global Services and Solutions, and Administration teams.
Foster a collaborative working environment across the project teams. Encourage teamwork by sharing knowledge, ideas and solutions
Co-ordinate local and global teams to ensure successful, timely implementation project delivery
Participate, if asked, in the recruitment and selection process, the career development review process and training of associates.
Liaise, as necessary with Administration Manager, Configuration Manager, Broking and Flex Consulting leads over requirements, contracts, reporting, resources, workflow and client expectations.
Work with local team to ensure that fee invoices are prepared and issued by the dates set by Finance (if required).
Identify and work with the Administration Manager/Team Leader to improve operational efficiency and reduce costs.
Ensure that project scope is controlled and managed, identifying out of scope items and raising these to the local teams.
Be a point of reference on technical matters and non-standard queries where required.
Sound knowledge of employee’s benefits, data and interfaces (payroll, HR, benefit provider reporting), benefit systems, outsourced operations.
Participate in new business presentations as required.
The Requirements
Educated to degree level standard.
Project management qualification desirable. PMI Certification.
IT Projects Implementation in global clients.
A very good level of English speaking, writing and reading required
At least 5 years’ experience leading and project managing projects. Client benefit system implementations desirable, or equivalent in similar industry.
Proven interpersonal skills, to include communication and negotiation with large corporate clients.
Self-motivated and ability to work on own and to tight timescales.
Strong problem-solving skills
Benefits, flex and international benefits and legislative knowledge are an advantage.
Experience working with different countries and cultures is an advantage.