Job Information
Warner Bros. Discovery Senior Technical Communications Engineer - Temporary in Mexico City, Mexico
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role
Reporting to the Title – Unified Communications and Global Events, the Sr. UC Engineer is responsible to ensure all AV, VTC and Phone issues are supported, manage in-house AV equipment in conference rooms, handles TV (IPTV) systems within office, main contact for major event preparation, Zoom Phone management, and technical operation for all live events. The person is expected to be highly self-motivated, organized and work under a variety of conditions for very high-level WBD customers. This role will also provide guidance and design recommendations for all Warner Bros. Discovery offices, purchase necessary equipment, install, and provide ongoing support. Customer service is a top priority for this position.
Your Role Accountabilities
OPERATIONS/PROJECT MANAGEMENT
Project/production management of WBD in-house live events such as Global Town Halls, conferences, screenings, and "VIP" presentations. Utilizing our own audio and video equipment, microphone and speaker systems, projection, and video monitoring, provide all A/V related functions for in-house events. As required, provide expertise to the end user about capabilities of our systems; manage the A/V portion of the event; as well as staging and lighting set up.
Act as a liaison to Corporate Communications for in-house events or advising external vendors Assist in establishing and coordinating the project plan for migration of the project into production.
Provide 2nd Tier customer support to end users for conference room and high-end specialty room viewing/screening equipment.
Schedule and monitor VTC meetings ensuring there are not issues when the meeting is launched. Provide immediate support for in-room meetings via the VTC Hotline.
Operate and maintain all formats of broadcast and consumer A/V equipment and provide expertise to the end user for desktop A/V equipment.
Install, configure, troubleshoot, repair, and replace Audio-Visual systems & equipment for both users and with-in conference rooms.
Aid in development and documentation of UC standards ensuring all specialized rooms are maintained, IPTV and Phone systems are operational, and overall quality of building is maintained using both internal and external resources.
Provide support with the sourcing of UC equipment for offices and upgrades of current equipment.
Monitor timely resolution of client requests for repair and service as assigned through internal software tools such as Service Now (SNOW).
Qualifications & Experience
College degree preferred or seven years minimum experience in UC support role is a must
Minimum 7-10 years of prior experience in a related field.
Experience with audio-visual conference room/presentation equipment required. HDMI interface from Mac and PC .
Experience with live event set up, staging and production required. Experience with microphone systems, Public Address (PA) speaker systems, audio mix boards, video conferencing technology, video camera and lighting.
Excellent written and verbal communication.
Experience with video encoding systems and webcasting using Workplace, Zoom Webinar and/or Livestream.
Experience with Cable TV and IPTV systems.
Ability to handle multiple assignments concurrently.
Excellent analytical and problem-solving skills.
VoIP (Zoom & Avaya) knowledge and implementation experience.
Experience working in a national or global company is desirable
Thorough background in SBC Configuration and Management is nice to have
Comfortable in working in highly iterative and somewhat unstructured environment
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, union status, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.