Job Information
Amazon Support Engineer, Audible in Mexico City, Mexico
Description
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
ABOUT THIS ROLE
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.
As a Support Engineer, you will...
Be a technical lead on team and act as a subject matter expert for one or more services
Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning
Lead large multi-team projects and resolve the most complex support issues
Understand the business impact of support decisions
Drive the team to improve operational efficiency for all services through the identification and development of slas, metrics, monitors, procedures, tools, and documentation
Think proactively and work to prevent support issues before they are realized
Participate in design reviews to identify and mitigate support risks
Work closely with development and QA teams to improve the change management life-cycle
Have a deep understanding of production architecture and are familiar with operating system best practices
Identify and drive small production architecture changes
Regularly work with management to assign tasks and small projects to other Support Engineers
Design and develop complex high performing scripts and applications
Work with other Amazon leaders to share ideas and improve support across the company
Take a role in the strategic direction of the team
Play a significant role in hiring, mentoring, and training employees
Demonstrate excellent judgment when making decisions
ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in an Audible workspace (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
We are open to hiring candidates to work out of one of the following locations:
Mexico City, DIF, MEX
Basic Qualifications
3+ years industry experience in programming and/or technical support roles
Experience troubleshooting and debugging technical systems
Experience in Unix or Linux OS
Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript
Preferred Qualifications
Experience scripting in modern programming languages
Good understanding and experience of using GIT
Supporting implementations enterprise-wide
Applications with different geographies
Knowledge of AWS Services
An understanding of computer networking fundamentals
Ability to run and debug code through an IDE