Job Information
University of Miami Digital Product Owner – ServiceNow in Miami, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
REMOTE
The University of Miami Health System, "UHealth", Information Technology Department has an exciting opportunity for a Digital Product Owner – ServiceNow. The Digital Product Owner – ServiceNow position will partner with critical internal members of IT and external members of the business community to maintain and develop ServiceNow. Day to day this position will focus on leading the resolution of ServiceNow operational issues, assisting the ServiceNow Product Owner in developing the backlog and strategic roadmap, and directing support staff responsible for ensuring the work is completed.
Partner with stakeholders (internal IT and external business leaders) to maintain and advance ServiceNow.
Champion of the product internally and externally, pushing for rapid adoption and resolution of production issues.
Actively engages in education & research to stay current with ServiceNow and associated standards like ITIL, Project Management, Quality Assurance, and Compliance.
Directs ServiceNow support staff daily to set priority between operational needs and product advancement activities to ensure goals are accomplished.
Assist the Product Owner in Defining and Prioritizing the product backlog translating high-level requirements into user stories and performs acceptance testing on a rolling basis throughout each product increment.
Monitor ServiceNow production issues and ensure timely resolution.
Work with IT leadership to establish reports and KPIs (key performance indicators) that can be used to track overall IT operations status.
Project Management activities including participating and leading scrum meetings, leading minor change efforts, and/or assisting project managers assigned from the PMO.
Fill the role of ServiceNow Subject Matter Expert and Quality Assurance Analyst as needed.
Follows all security standards when working with sensitive data.
Maintains compliance with federal, state, local, and organizational laws, regulations, guidelines, and policies.
Performs other duties as assigned.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
MINIMUM QUALIFICATIONS:
Bachelor's degree required; major in relevant information technology or business field preferred
ServiceNow certification preferred (Application Specialist, Architect, Developer, or Systems Administrator)
Minimum Five (5) years’ experience with ServiceNow required.
Five (5) years’ healthcare or higher education experience preferred.
Demonstrated knowledge of Agile Methodology concepts like sprint, scrum, backlog, stories, etc.
Experience partnering with internal and external stakeholders to customize, configure, and enhance ServiceNow.
Outstanding oral and written communication skills
Strong attention to detail to ensure accuracy and completeness
Organized and detailed oriented
Background supporting various aspects of ServiceNow and IT Operations
Demonstrated ability to safely work with sensitive data.
Excellent interpersonal skills
Project management skills including Agile
Highly self-motivated
Extraordinary prioritization, time management, and multi-tasking skills
Works efficiently in dynamic environment with changing priorities
Any appropriate combination of relevant education, experience and/or certifications may be considered.
#LI-AS1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H17
The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.
The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.
The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.
Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.
The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.
Transforming lives
With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.
The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.