Job Information
Enterprise Mobility Seasonal Customer Service Representative in Miami, Florida
Overview
We are hiring for a seasonal position that will be from December 1 2024- April 30 2025 .
THIS IS A PART TIME SEASONAL POSITION 25 hours per week
Pay is $18.00 /hr
Apart from religious observations, must be available to work the schedule below
Monday - Friday: 7:30am - 4:00pm
Saturday- Sunday: 9:00am - 1:00pm
Monday - Friday: 10:00am - 6:30pm
Saturday- Sunday: 1:00pm - 5:00pm
The Customer Service Representative provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Facilitates rental process; verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. Performs all responsibilities with a focus on the wants and needs of our customers and in accordance with our Quality Standards.
Responsibilities
Perform various administrative/data entry functions such as: assign incoming files, research and process invoices
Provide a high level of customer service by assisting rental branches and their needs over the phone which could include: reservation needs, coverage verification, call routing
Provide information and resolution for customers, insurance companies, dealerships, repair shops and rental branches
Manage outgoing calls for rental management for customers, insurance companies, repair shops and dealerships
Perform miscellaneous and back up job-related duties as assigned
Responsible for notifying management of process concerns as needed
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled
Qualifications
Must be at least 18 years old
High school diploma or GED equivalent required
Must have at least 1 year prior customer service retail or administrative support experience
Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to understand, read, write and speak English
Must be willing to accept $18.00/hour
Apart from religious observations, must be available to work listed schedule
Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.