Job Information
University of Miami Sr. Facilities Operations Control Representative (H) in Miami, Florida
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .
Sr. Facilities Operations Control Representative
Hybrid Flex Schedule
The University of Miami/UHealth Department of Facilities has an exciting opportunity for a Full Time Sr. Facilities Operations Control Representative to work at the UHealth Medical Campus.
Core Job Summary
The Sr. Facilities Operations Control Representative facilitates the smooth operations of facility functions by providing support to the operations of the service desk and providing outstanding customer service. Additionally, the incumbent mentors junior staff, and addresses the resolution of complex operations issues. This position reports to the Customer Service Manager.
Core Responsibilities
Enters and analyzes data and prepares reports to present to appropriate managing staff.
Ensures that alarm notifications received through electronic monitoring, security or email are accurately reported.
Generates work orders from correspondence or phone calls received.
Receives and responds to inquiries, questions, or concerns.
Department Specific Functions
The position will be a Hybrid shift position which will also cover other shifts as needed. Provides support to the operations of the Facilities Service Desk. This position requires making complex decisions utilizing University and departmental procedures. This position requires extensive customer service skills the ability to multitask and prioritize issues. Strong technical skills and ability to work independently. Must use Web TMA and Microsoft Office systems to enter data and Teams. This position reports to the Customer Service Manager.
Answers phone calls greeting faculty and staff addressing and resolving facilities issues through appropriate channels.
Ensures that Facilities Administration is appropriately advised regarding special issues, utility disruptions and emergencies.
Enter, transcribe, record, store or maintain information in written or electronic form.
Monitor and respond to email requests through customer service email account.
Monitors workflow via information furnished by the Facilities managers and ensures that the customer is properly informed of status.
Provide information to supervisors, co-workers, and administrators by telephone, email, or in person.
Assist the Supervisor or Business Operations Manager pertaining to activities such as labor reports by technicians.
Order and distribute office supplies.
Creates Purchase Orders as needed for Facilities Managers.
Assist injured personnel with completing accident report forms and transmit same to Risk Management. Refer injured personnel to clinics if necessary.
Handle the purchasing requests for all Managers and administrative staff by entering requests into the University Workday.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
Core Qualifications
High School diploma or equivalent
Minimum 3 years of relevant experience
Must have knowledge of CMMS system, preferably WebTMA
Knowledge, Skills and Attitudes:
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to understand and follow instructions.
Ability to work independently and/or in a collaborative environment.
Commitment to the University's core values.
Knowledge, understanding of WebTMA, and Workday.
Knowledge of MS suite (Word, Excel, PowerPoint)
Knowledge of routine office practices and procedures, ability to multi-task.
Ability to communicate with all levels of employees, customer oriented.
Ability to understand and follow oral and written instructions.
Ability to communicate verbally with peers via two-way radios.
Ability to establish and maintain satisfactory working relationships with the public and other employees
Any relevant education, certifications, and/or work experience may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.
Job Status:
Full time
Employee Type:
Staff
Pay Grade:
H5