Job Information
ThermoFisher Scientific Field Service Engineer Entry Level in Middleton, Wisconsin
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
Location: Madison, WI
Division: Unity Lab Services, part of Thermo Fisher Scientific, provides critical on-site instrument services at customer locations. Our colleagues are passionate about improving customer experience and service operations efficiency. The primary territory is Wisconsin. The FSE will also support neighboring FSEs in Minnesota, Illinois, and Michigan. A fleet vehicle is provided to the Field Service Engineer to allow for travel to multiple customers in the defined service area. Overnight travel will be expected weekly by the Field Service Engineer, with an average of 1 to 2 nights away from home.
Our ideal candidate will be customer-focused, an advocate for Thermo Fisher Scientific in customer laboratories, drive focus and improve customer delivery and overall experience, and be eager to drive growth.
What will you do?
Perform on-site repair, maintenance, calibration, and installation of general laboratory equipment products such as incubators, centrifuges, ultra-low temp freezers, washers, etc.
Will work in conjunction with the scheduling department to meet the needs of our customers.
Provide on-site training relative to system service, maintenance, and basic operation.
Arrange their own travel accommodations and submit expense reports on time.
Maintain spare part inventory.
Maintaining open communication with local and internal teams to enable delivering improved service. Document all reasonable actions regarding the scope of work on time.
Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
How will you get there?
Education
Associate's Degree in Engineering or Bio-Medical Engineering or previous equivalent experience.
Bachelor of Science in Engineering or Bio-Medical Engineering preferred.
Accredited trade school certification- HVAC/R or Electronic Technician preferred.
Prior experience and familiarity with refrigeration systems are highly preferred with EPA Certification.
Experience
Detailed knowledge of test equipment is required—for example, multi-meters, pressure sensors, mass flow controllers, or similar analog devices.
Proven organizational skills with the ability to prioritize multiple tasks with different priorities
Strong communication, great work ethic, great teammate, problem-solving skills, ability to balance multiple priorities, and a willingness to learn.
Experienced at solving challenges and finding opportunities (Find a Better Way Every Day) with a sense of urgency, high energy, and passion.
Strong communication skills and customer focus to deliver excellent customer service.
Ability to operate computers, smartphones, and related software efficiently.
Ability to work independently diagnosing and fixing with schematics, diagrams, service manuals, and other user documentation.
Work Environment
Ability to drive frequently within the territory and travel overnight if required.
Must be available to travel overnight up to 50% within the territory or other regions as needed.
Ability to lift 50 lbs with assistance and carry 25-30 Lbs. continuously throughout the day.
Ability to bend, squat, stretch, and reach daily in a service function.
Must have a valid driver’s license and a safe driving record.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.