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MADISON MARRIOTT WEST Hotel Front Office Manager in MIDDLETON, Wisconsin

JOB REQUIREMENTS: Hotel:Madison Marriott Hotel Front Office Manager Full time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence The primary purpose of the Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including Marriott and Atrium specific) are being followed. Work Performed: TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments: Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate; Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships; Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner; Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives; Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards; Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance; Recommendand implement approvedchanges that could improve service and increase operational efficiency; Serve as Manager on Duty;and Any other work as required to complete the primary purpose of the position. Required Experience: Minimum 2 years of prior supervisory experience Minimum 2 years of hospitality, front desk experience Preferred Experience: 2 years of night audit experience Preferred Education: Bachelor\'s Degree in related field Required Technology: Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams Physical: Able to lift 50lbs occasionally Able to lift 10lbs regularly Able to stand/or walk for duration of scheduled shift Other: Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events Competencies: (65) Managing Vision and Purpose Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision... For full info follow application link. Atrium Hospitality is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not discriminate against on the basis of disability ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C396C6FCC49447C6

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