Shire Jobs

JOB REQUIREMENTS: Technical Services Specialist Remote, USA TheTechnical Services Specialist is a crucial team member who provides worldwide technical service support to our neurology product line. What you\'ll get to do in this role: Adhere to all Quality System procedures impacting product or service quality for customers. Provide advanced technical service support for all products, addressing and resolving technical issues with customers and field personnel. Offer on-call support during evenings and weekends as per scheduled rotations. Maintain the Service Request (Siebel) database, documenting customer interactions in compliance with FDA regulations and departmental procedures. Coordinate with Sales, Field Organization, Shipping, Manufacturing, Inventory Control, and Finance to ensure timely product delivery. Participate in Quality Improvement Teams and identify problems, offering recommendations to enhance department efficiency. Transfer product knowledge and assist colleagues with work-related issues, providing global support to Authorized Service Centers. What we are looking for: Basic qualifications Education and Experience Bachelor\'s degree (B.Sc.) or equivalent combination of education and experience. Two to four years of related experience and/or training in Technical Service. Mathematical Skills Proficiency in probability, statistical inference, geometry, and trigonometry. Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Technical Skills and Certifications Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). Proficiency in operating systems (Windows 7, XP, 10, 2000/2003; Windows Server 2003/2008). Proficiency in software (MS Office 2003/2007/2010; SQL Server 2000/2005/2008). Experience in hardware troubleshooting and PC repair. Networking skills, including troubleshooting and Citrix Server knowledge. Additional Experience Experience in a call center and familiarity with call tracking systems (e.g., Clientele or Siebel). Preferred Skills: Recent completion of Network+, A+, and MCSE certifications is an asset. Experience with medical device industry and clinical settings (EEG/Sleep/EMG/IOM) is preferred. Travel Required:Less than 5% Compensation and Benefits: Comprehensive benefit package that starts on your 1st day! Including: Medical, Dental, Vision 401K Contribution 7 paid holidays + 2 floating holidays of your choosing Generous paid time off plan (4 weeks to start- hours accrued) Tuition reimbursement assistance eligibility after your first year Annual Bonus Plan Eligibility And more! Natus Pay Transparency Details The pay range for this position is \$44,000-72K annually. The actual base pay... For full info follow application link. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/19463D6C9B52449D