Shire Jobs

Reference #: 218391 Job Details Level

Management

Job Location

Middletown Facility - Middletown, PA

Remote Type

Optional Work from Home

Position Type

Full Time

Salary Range

$68,568.71 - $89,139.32 Salary

Travel Percentage

Up to 50%

Job Shift

Day

Job Category

Retail

Description

Position:  Community Engagement & Donor Acquisition Manager Department:  Donated Goods Retail Reports to:  VP Operations & Logistics Status:  Exempt Goodwill is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve. Summary This critical role is responsible for developing new sources of donation partnerships and ultimately increasing sales revenue. This position will also oversee Store Fronts, Donation Centers and Donation Sites.  Develops strategies and implement programs to increase donations through corporate big box partnerships, individual donation drives, community partnerships, school & college drives, and other activities, which result in acquiring additional donation sources for Keystone Goodwill's Donated Goods Division. Duties and Responsibilities Initiates and develops relationships with local governments, companies, organizations, schools, churches, etc. to increase donations in assigned territory. The Strategic intent is to network within the community including corporate partners to increase donor volume and essentially overall sales revenue. Participates in program budgets and policy matters on developing and monitoring donation acquisition objectives. Assists in the development of new sites for Attended Donation Centers for the collection of donated goods and subsequent sales in our retail outlets. Oversees and manages ADC staff across multiple locations to ensure adequate staffing levels, efficient operations, and exceptional donor experiences. Ensures that all donor-facing activities are handled promptly and professionally, meeting organizational standards and providing a positive environment for donors. Coordinates staffing schedules, resolves any operational issues, and supports staff development to maintain optimal service delivery. Evaluation of locations that are not developing well in the collection of donations with recommendations on improved promotion, marketing or other agencies. Maintain a database of all Donations, which includes stores, ADC's Trailers, Store Front Donation Centers, and special events. Develops new partnerships with Big Box retailers, Manufacturers, Schools k-12, colleges, universities, and church organizations. Works closely with County, Township, Borough and city governments to increase Goodwill awareness and participation in community yard sales and clean up days. Provides support and customer relation functions to our Donation Attendants. Coordinates with Marketing, Transportation, and Retail teams to plan, execute, and ensure the operational success of special donation events. Works collaboratively to align resources, schedules, and promotional efforts for seamless event management. Conducts post-event reviews with relevant teams to analyze outcomes, identify best practices, and highlight key factors contributing to successful events, fostering continuous improvement for future initiatives. Develop additional donation acquisition capabilities through activities such as school drives, community partnerships and other initiatives not previously identified. Develops and maintains a database of donor contacts. Problem-solving skills are demonstrated by identifying and resolving issues promptly. Information is skillfully gathered and analyzed, alternative solutions are developed, and group problem-solving situations are handled effectively. Even when dealing with emotional topics, reason is used effectively. Oral communication skills are applied by speaking cl arly and persuasively in both positive and negative situations. Effective listening and seeking clarification are key aspects, along with responding well to questions. Group presentation skills are showcased, and active participation in meetings is evident. Demonstrates ethical behavior by treating people with respect, keeping commitments, and inspiring the trust of others. Working with integrity and ethically, while upholding organizational values is essential. Plans and organizes to involve prioritizing and planning work activities, using time efficiently, and planning for additional resources. This also includes setting goals and objectives, organizing or scheduling other people and their tasks, and developing realistic action plans. Demonstrates quality though accuracy and thoroughness. Looks for ways to improve and promote quality while applying feedback to improve performance. Monitors own work to ensure quality. Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Communicates progress, problems, and concerns to the VP Operations & Logistics. Positions Supervised ADC Coordinator ADC Donor Service Representative #INDGHP

Qualifications

Education and Experience Bachelor's Degree in a relevant field; or Associates Degree in a relevant field with two (2) years' experience in the relevant field; or HSD/GED and four (4) years' relevant experience which enables the individual to meet the standards and expectations of the position. Two (2) years previous experience in cold call sales or account development. Requires someone with a vigilant and entrepreneurial approach to developing new relationships and donation streams. Must be comfortable with cold calling techniques and rejection from potential donors. Skills/Abilities/Qualifications Key competencies include a high-level of collaboration, exceptional communication skills, and the ability to innovate with new strategies and approaches to increase donations. Vigilance to set and exceed goals. Ability to develop, coordinate and communicate a strategic calendar of donation events that involve other organizations and community participants throughout the year. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Ability to write clearly and informatively. Various writing styles to meet needs. Read, write, and communicate effectively in English. Bilingual in Spanish is a plus but not required. Able to read and interpret written information. Strong math aptitude essential. Presents numerical data effectively. Proficient in use of computer and Microsoft Office Suite; ability to learn other technology used in operations. Professional, upbeat, energetic, takes initiate, dependable, accurate, and takes pride in work. Physical Demands While performing the duties of this Job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.  Able to lift up to 20 pounds. Goodwill Keystone Area is an Equal Opportunity Employer and is c