Job Information
Lafrance Hospitality Guest Services - Front Desk Agent - Holiday Inn Express, MIddletown, RI in Middletown, Rhode Island
Join our fantastic team at the Holiday Inn Express, Middletown, RI as a Front Desk Agent!
We are looking for an enthusiastic and customer-oriented individual to provide outstanding service to our guests. This position is essential in ensuring a positive first impression for our guests. You will be responsible for checking guests in and out, managing reservations, and addressing any guest inquiries or concerns with a warm and professional demeanor.
We need a team member with the flexibility to work 3PM -11PM shifts and also a few shifts overnight 11PM- 7AM.
Pay: $17 - $18 Per Hour
Shift: Part- Time
Schedule: PM shifts- 3-11PM & Overnights 11PM- 7AM
Responsibilities:
Welcome guests and assist with check-in and check-out processes.
Ensure all guest information is accurately recorded in the system.
Answer phone calls and respond to inquiries in a courteous manner.
Handle guest complaints professionally and efficiently.
Maintain knowledge of hotel amenities, services, and local attractions.
Assist with the management of reservations and room assignments.
Collaborate with other departments to meet guest needs.
Join the Holiday Inn Express team and enjoy a rewarding work environment that values teamwork and dedication!
Requirements
Customer service experience
Ability to work flexible hours, including nights and weekends
Strong communication skills
Attention to detail
Benefits
401K Matching
Brand Hotel Room Discounts
Company Wide Hotel Room Discount Program
Referral Bonus Incentive
Retention Bonus Incentive
Annual Review Program
Extensive Room for Growth
Paid Training