Shire Jobs

[Description: [Salon Customer Service Specialist responsibilities include greeting customers upon their arrival, answering client questions about services via phone, email or in person and processing transactions. To be successful in this role, the Specialist should be highly organized and able to manage clients with grace, even during peak demand. [Come to work with a good mood, and professional appearance. Answer phones and assist clients with bookings. Manage the client services schedule: confirm appointments, post-service client outreach (customer satisfaction calls and schedule follow-up appointments, etc.), contact customers who have requested cancelations--or have gaps in their service history--to assist in scheduling, and manage the customer wait list. [Warmly greet clients, walk them to the proper station and inform assigned nail artists of their arrival. Process transactions (cash and credit cards) and issue receipts. Offer beverages and refreshments and chat with clients in the waiting area. Welcome walk-ins and answer questions about services to schedule appointments based on availability. Update client records with contact, billing, appointments, and services received details. *[Primary Duties and Responsibilities: [Prepare the Salon for the day: turn on the lights and radio; check trash cans, paper towels, toilet items, and WI-FI. Read the Salons email, Square messaging, and Instagram and reply as appropriate, and respond to missed calls/voice mails. Meet with the nail masters to discuss requests, problems, or issues they have for the day/week. Review the daily/weekly client schedules, and discuss any gaps or potential issues with the artists. [Keep your workplace clean and tidy. [Check for openings in the weekly schedule, and contact customers on the waiting list to attempt to fill them. For short-notice appointment availability, post announcements via social media (Meta, Instagram, Tik Tok). For appointment cancellations, text the customer and offer to reschedule their appointment for an alternate date/time that would be preferable for them. For customers who have not returned for a subsequent appointment within the past 90 days, contact and offer to schedule their next appointment. If an appointment is not desired, politely ask why, and attempt to resolve any issues to get an appointment scheduled. [Competently and confidently answer customer questions, and be as attentive as possible when receiving calls. Understand the components of the entire price list for services, their differences, and nuances. Know the products used in the Salon. Check invoices and collect payments for the services. Schedule follow-up appointments for clients as they are checking out (as applicable). For clients scheduling a single service, attempt to cross-sell additional services. [Create photo/video stories (4x per day) and post them on Instagram/Tik Tok. Prepare text for the content, and submit to the manager for release approval. The content should be comprehensive (works of the artists, atmosphere, cosmetics, themed holidays, work, promotions, etc.). [Financially responsible for the computer, office cellular phone, point-of-sale terminal, and cash drawer. *[Requirements: [Experience working in a customer service role, and familiarity with manicure and pedicure techniques. Detail-orientated, patient, and organized with exceptional time-management skills. Maintains VIP-level communication and customer service skills in all interactions with the clients. Solid organization and record-keeping skills. Reliable, friendly, and able to follow instructions. An ability to remain calm under stressful circumstances. ]{inherit",serif"=""}]{bahnschrift="" condensed",sans-serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{bahnschrift="" condensed",sans-serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{inherit",serif"=""}]{bahnschrift "" condensed",sans-serif"=""}