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As a senior role in the International Organisations Client Management Team, you will manage a

team of Client Managers, and an assigned key/strategic segment of the International Organisations

(IO) client portfolio (e.g. United Nations, UNICEF, World Bank, etc...). You will deliver planned

persistency, rate action, profitability targets and growth, by fully developing and strengthening those

relationships to identify and progress opportunities to expand existing relationships, both with

clients and partners, in line with the divisional strategy.

The Role:

 Reporting to the Director of Client Management, you will be responsible for a team of

(Senior) Client Managers who each manage their own client portfolio.

 In addition to this, you will be developing strategic relationships with key senior contacts

within an assigned portfolio of International Organisations, delivering client focussed and

flawlessly executed solutions to meet client’s strategic goals and grow the Cigna business.

 Exhibit a strategic approach to evolving and continually developing our Value Proposition to

expand Cigna’s market share and support the Company’s plans for growth.

 Deliver succinct but insightful responses and resolutions to all manner of issues, and be able

to interact with clients at HR and procurement to Director/Decision maker level and beyond.

 Take ownership of strategic Client Management related projects and liaise internally with all

concerned departments to set up efficient processes and procedures as part of our service

delivery.

Main Duties / Responsibilities:

 Management, training and development of International Client Managers, leading them to

achieving their individual and key business goals and fostering a growth mindset.

 Set the standard by providing high end client management for an own portfolio of flagship

clients.

 Work with the Director of Client Management and other internal functions to develop and

deliver a coherent renewal, profitability and growth strategy in order to achieve key business

goals.

 Develop strategic relationships with senior contacts within assigned global and regional

Cigna Healthcare IOH Client base to support their strategic objectives and grow the Cigna

business.

 Work together with Director of Client Management and other management leads across the

business to ensure that the Client Management processes are appropriately executed and

that documentation (reports etc) are of the highest quality.

 Participate in cross-departmental strategic working groups; present ideas and solutions

based on customers’ strategic goals to senior leaders, sales leaders and peers to continually

develop Cigna’s value proposition and strategic business goals

 Liaise with key internal functions across different departments to deliver required financial

results and help achieve excellent client satisfaction.

 Propose, champion and be the subject matter expert for related projects that affect the

global client portfolio.

 Identify and facilitate growth opportunities within the team’s clients portfolio.

Experience Required:

 5 years insurance or relationship management in Employee Benefits, Financial Services or

Consulting, preferably in an international context (ideally with International Organisations)

 Experience of leading a team/key projects in a Sales and/or Client Management environment

focused on growth

 Experience of working with multiple stakeholders (internal/external), strategically managing

multi-level relationships

 Experience of working and interacting within a high performing, multi-located team

Skills:

 You excel in communication and negotiation, both internally and externally, at various levels

of an organisation

 Innovative problem-solving and analytical skills

 Strong leadership and coaching skills to support development of a high performing and

growth-oriented team in an international environment

 Excellent capacity to organise work flows, and able to operate in a collegial atmosphere

influencing/motivating others to achieve divisional goals

 Able to strategically manage multi-level relationships, internally and with clients.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.