Job Information
Vontier EV Contact Centre Customer Service in Milton Keynes, United Kingdom
Contact Centre Customer Service – EV Charging Support
Join the Connected Services Team – Leaders in Vehicle Security, Safety and Convenience.
Connected Services is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights in our EV charging Support Centre.
Are you ready to accelerate your career with a company at the forefront of vehicle security and services since 1999?
With telephone based customer service skills, you could be a university graduate, a college leaver, or looking for a new role to expand your experience and skills. You bring your passion & excellent customer service skills, and we’ll train you on our systems and processes!
Join our team and become a key player and make a difference to our customers.
What you'll be doing:
You'll work closely with a small team under the guidance of the Operations Team Leader providing direct communication with customers via telephone and email to provide unparalleled support and excellent service to our EV Charging Support network and the wider Connected Services customers.
Location: Kents Hill Business Park, Milton Keynes
Hours: 37.5 hours per week, 6am to 2pm, Monday to Friday, including bank/public holidays, and cover for absences as needed.
Your responsibilities will include:
Communicate with customers via telephone and email, efficiently and warmly.
Provide excellent customer service at all times
Handle incoming EV Charging support requests
Pro-actively and calmly manage Emergency and Breakdown calls
Assist the Stolen Vehicle support team as required
Deal with emergency and breakdown calls (E-calls and B-calls).
Undertake various administrative tasks as requested
Adhere to service level agreements (SLA's) and GDPR regulations
About You:
You’ll be based within commuting distance to our office in Kents Hill, Milton Keynes and have full rights to work in the UK.
Successful applicants will have telephone customer service experience, ideally in a contact centre environment.
To excel in this role, you will require:
Exceptional telephone customer service expertise with a confident and effective approach to telephone communication.
Proficient computer skills and the aptitude to master new software quickly.
Ability to absorb, adapt, and learn a wide variety of skills and processes.
Ability to focus and prioritize in a high stress environment.
A high level of attention to detail, particularly with literacy and numeracy.
Eager to learn, develop, and adopt new skills and methods with a can-do attitude
Desirable attributes include:
Previous experience within an Operations Centre/Control Room/Call Centre
Good geographical knowledge.
An interest and/or understanding of Electric Vehicles
How we reward you:
We recognise the importance of our staff and are committed to providing a supportive and rewarding work environment. You will find opportunities for personal growth and development within our company.
What's next:
We would love to hear from you if you're looking for a challenging role with the chance to make a significant impact.
If invited to interview, you will be provided with the full job description, and we’ll tell you more about our ways of working, benefits, and people development.
Interviews will be held over Teams video calls, and in-person at the Milton Keynes office.
Apply now to become a part of our dedicated team.
#LI-DL1
Teletrac Navman Connected Services:
We are a leading provider of connected safety, security, and concierge services. We are accelerating, supporting and complementing the world of connected technology in the V2X space with our globally integrated platform.
Key products include integrated emergency (eCall), breakdown (bCall) and stolen vehicle tracking (SVT) solutions, with the latter involving liaison with law enforcement to quickly locate and recover stolen vehicles, throughout UK, Europe, USA, Canada, Mexico, Australia and New Zealand.
Connected Services is a Teletrac Navman Company, Teletrac Navman is a Vontier company.
For more information, visit https://connectedservices.teletracnavman.com
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet.
Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website www.vontier.com .
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.