Job Information
FIS MANAGEMENT SERVICES LLC Client Services Manager Senior in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5% Job Description n We are FIS. Our technology powers the world\'s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you\'re ready to start learning, growing and making an impact with a career in fintech, we\'d like to know: Are you FIS? About the role: This role will be joining the Debit Department team and will manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process. What you will be doing? Develops strong working relationships with assigned clients and FIS resources. Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) \"misses\" and contacts appropriate product area if \"misses\" fall within guidelines of a contractual penalty. Acts as an escalation point between client and internal support teams. Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client\'s queue and to discuss available service offerings. May participate in business reviews to learn about clients\' strategic direction as well as gain a good understanding of the products and/or services FIS is offering. What you will need: 5-7 Years Minimum of recent Banking experience in a Client Facing role. 5-7 Years Minimum recent experience with Credit Card Processing, Debit, ATM Requires knowledge of operations/ payments. Team skills, including the ability to establish and maintain effective... For full info follow application link. FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf For positions located in the US, the conditions below apply. If you are made a conditional offer of employment, you will be required to undergo a drug test and background check (including criminal record check) ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/BF9E35A39EA24AF9