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Randstad US Customer Service Representative in Milwaukee, Wisconsin

Customer Service Representative

job details:

  • location:Milwaukee, WI

  • salary:$37,440 - $39,520 per year

  • date posted:Monday, September 13, 2021

  • experience:Experienced

  • job type:Permanent

  • industry:Over-the-road trucking company

  • reference:AB_3749608

  • questions:kal.mayer@randstadusa.com414-258-5352

job description

Customer Service Representative

A partner of Randstad's is looking for a Customer Service Representative that will be the liaison between the company and it's current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. The position is direct hire with the pay of $17-19 per hour, based on experience. Benefits packages are available.

Responsibilities

Responsibilities

·Manage large amounts of inbound and outbound calls in a timely manner

·Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·Seize opportunities to upsell services when they arise

·Build sustainable relationships and engage customers by taking the extra mile

·Keep records of all conversations in our call center database in a comprehensible way

·Meet personal/team qualitative and quantitative targets

Requirements

·Previous experience in a customer support role

·Track record of over-achieving quota

·strong phone and verbal communication skills along with active listening

·Familiarity with CRM systems and practices

·Customer focus and adaptability to different personality types

·Ability to multi-task, set priorities and manage time effectively

·High school degree

The essential functions of this role include:

  • working weekends

Skills

  • Customer Service

  • Basic Computer Skills

  • Telephone Etiquette

  • Typing Skills

  • Adapting to Change

  • Follow-up

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Experienced

Shift: First

Working hours: 8:30 AM - 5 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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