Shire Jobs

JOB REQUIREMENTS: Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, pension, medical, dental, and vision care On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy What you will do As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controlsand Building Automation Systems (BAS) problems and applications. Full Time Remote work is available. How you will do it Troubleshoot and resolve escalated server, network, control system problems and applications. Research, replicate, determine root cause and test solutions to field and customer reported problems. Create and document product application and problem solution articles and videos in a support Knowledge Base. Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM. Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues. Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution. Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content. Perform remote and onsite customer technical support as needed. Participate in and provide technical support on new product Alpha &... For full info follow application link. Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3EE17D0913E4479F Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.