Shire Jobs

JOB REQUIREMENTS: Description Position Identification Non-exempt Reports to: Service Manager Position Objective Provide comprehensive support to service field and office team by overseeing service process from call in-take and service ticket dispatch to receiving information from field and communicating to customers. Communicate and respond to customer needs timely and with a sense of urgency to resolve issues. Support department needs such as answering calls, purchase order generation, repair documentation assistance, invoicing and collecting, payroll and timesheet questions, and other administrative needs. Serve as a resource for service support, by providing information, answering questions and assisting local and national customers as needed. Job Functions Support a service culture where customer service and business development are a priority, including prompt handling of customer inquiries and issues. Plan, organize, and establish service administrative process for call in-take, service ticket dispatch, receiving information from field and communicating to customers. Manage incoming calls and support customers by answering service questions. Respond promptly to customer inquiries and develop strong, long term relationships with customers. Create service tickets and work with Superintendent/Service Manager on schedule and dispatch. Champion paperless processes, such as the tablet, to encourage team to increase efficiency and streamline paper flow for quicker invoicing and improve customer communication. Support the service technicians with their paperwork, customer details, timesheets, etc. Support Service Manager/Superintendent/Customer Solution Center (CSC)/Manufacturers with customer information and communication from the office. Communicate completion of repairs and outstanding issues to customer. Resolve service problems by clarifying the customer\'s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem as well as expediting correction or adjustment. Ensure follow-up to a resolution. Communicate escalated requested and unresolved issues to Service Manager. Work with accounting to complete new customer credit application and set up new customers. Invoice timely and supply support documentation for invoices to customers. Maintain customer records by updating account information. Work with accounting to maintain financial accounts by processing credit memos for customer adjustments. Work with accounting to support outstanding customer collections issues such as unpaid customer invoices. Create purchase orders prior to placing orders. Understand service projects and assist with service project adjustments. Assist with service project permits, inspections, close out documents and warranties. Assist with reports for service sales, service tickets, service projects, etc. Provide... For full info follow application link. Tecta America is an Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5636167455474467