Job Information
HARLEY-DAVIDSON MOTOR COMPANY GROUP Technical Service Representative Remote in MILWAUKEE, Wisconsin
JOB REQUIREMENTS: Auto req ID: 23313 Title: Technical Service Representative - Remote Job Function: Customer Service Location: Remote Company: Harley-Davidson Motor Company Full or Part-Time: Full Time At Harley-Davidson, we are building more than machines. It\'s our passion and commitment to continue the evolution of this storied brand, and heighten the desirability of the Harley-Davidson experience. To keep building our legend and leading our industry through innovation, evolution, and emotion we need the best and brightest talent. We stand for the timeless pursuit of adventure. Freedom for the soul. Are you ready to join us? We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work.Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that\'s sufficient for completing their job remotely. Job Summary Technical Service serves as a point of escalation for Harley-Davidson\'s dealer network. The Representative Technical Service position aims to assist dealer personnel by fielding a range of questions involving diagnostics and service operations while delivering quality customer service. Representatives will utilize experience, knowledge base of surrounding team members, and various resource materials to address concerns. Job Responsibilities Develop a consistent diagnostic approach when diagnosing mechanical, electrical, and software related concerns Utilize resources to align symptoms with root cause while delivering accurate and timely resolutions to dealer personnel Document Condition, Cause, and Correction in a clear and concise manner within a data management environment Identify opportunities to improve Key Performance Indicators (KPI) for internal/external stakeholders Provide coaching and direction to dealer personnel Support the distribution of knowledge by researching, updating, and creating internal and dealer facing resource material Education Requirements Degree Not Required Education Specifications Minimum high school diploma or equivalent Completion of post secondary program at an accredited institute dedicated to motorcycle diagnostics and repair Preferred achievement of Expert level technician or higher in Harley-Davidson University\'s Technical Recognition... For full info follow application link. Harley-Davidson is committed to recruiting and hiring qualified individuals in all job titles without regard to race, color, sex, age, national origin, religion, disability, genetic information, sexual orientation, gender identity, veteran status, or other classes protected by applicable law. Equal Opportunity Employer. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/50FCFDBBECED4D79