Shire Jobs

Mobile Shire Logo

Job Information

TEKsystems IT Support Specialist in Minneapolis, Minnesota

Description:

IT Support Specialist

Purpose:

IT Support Specialist monitors and maintains our various computer systems and networks. You will be

installing and configuring software and hardware systems, diagnosing faults and solving technical

problems, either over the phone or in-person all while providing pleasant and patient customer support.

Principal Duties and Responsibilities:

. Install and configure computer hardware operating systems and applications

. Monitor and maintain computer systems and networks

. Walk clients through a series of actions, either face-to-face or over the phone, to help set up

systems or resolve issues

. Troubleshoot system and network problems, diagnosing and solving hardware or software faults

. Replace computer and network parts and equipment as required

. Provide support, including procedural documentation and relevant reports

. Follow diagrams and written instructions to repair a fault or set up a system

. Support the roll-out of new applications

. Set up new users' accounts and profiles and deal with password issues

. Work continuously on a task until completion (or referral to third parties, if appropriate)

. Prioritize and manage open cases

. Establish great working relationships with clients, vendors, and other members of the team

. Test, evaluate, and deploy new technology as needed

Minimum Qualifications:

. Must pass the Applicant Study required by the Department of Human

Services.

. Must have documentation of U.S. citizenship or eligibility to work in the U.S.

. 5-10 of Information Technology experience

. Associates Degree, College Diploma, or equivalent experience in a relevant field

preferred

. Great communication and customer service skills

. Wide technical support experience including but not limited to iPad, PC, Active

Directory, Office365, networking devices (routers, switches, wireless access points, etc.),

and surveillance and security technology support

. Team player with the ability to manage competing priorities while servicing our clients

effectively

. Dynamic, energetic, motivated, positive outlook

. Familiar with Microsoft Office products (Excel, PowerPoint, Word, etc.)

. Ability to work with minimal supervision

. Must have the physical ability to lift up to 50 lbs from a standing position or up to 30-40 lbs

climbing a ladder or lift above the shoulders.

. Must be able to bend over and crawl on hands and knees.

We offer a suite of benefits including...

. A fun, professional work environment

. Generous Child Care discounts

. 401K

. Health, dental, and life insurance

. Career advancement opportunities

. Paid Time Off and Holiday Pay

Skills:

Active directory, Troubleshooting, Office 365, Technical support, Help desk support, Desktop, Service desk

Additional Skills & Qualifications:

Walk clients through a series of actions, either face-to-face or over the phone, to help set up

systems or resolve issues. Tier 2 and 3 Support experience.

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.

DirectEmployers